Remote Inbound Customer Service Representative
- Draper, UT
- Permanent
- Full-time
- Ethernet connection only (must be hard-wired to router or wall port)
- Minimum speeds: 50 Mbps download / 20 Mbps upload
- Maximum ping: 40 ms or lower
- Must provide your own equipment
- Minimum of 2 monitors (dual-monitor setup required)
- Webcam (built-in or external)
- Smartphone
- Headset with microphone
- Keyboard and mouse
- A computer, either a desktop (PC Windows) or a laptop with a working webcam
- Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)
- RAM: 8 GB minimum
- Storage: 64 GB or more
- System Firmware: UEFI with Secure Boot enabled
- TPM: Version 2.0
- Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
- Operating System: Windows 11 required
- Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum
- Answer inbound customer calls promptly and professionally.
- Determine the customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
- Positive, energetic, enthusiastic, and service-oriented.
- Must provide your own equipment
- Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
- The ability to help solve customer problems
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize—in other words, work smart.
- Previous customer service or call center experience is a plus.
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish is a PLUS!
- Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
- Earn a college degree, no cost to you!
- Paid training—we care about your success.
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Competitive base pay
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401 (k) with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service, and More!
- Great people with a great culture
((We Hear You))