Supervisor, F&B Beverage

• Assists with the hiring, training, development, and supervision of beverage staff
• Plans and organizes workloads and staff assignments as well as trains, motivates and evaluates beverage staff
• Updates beverage menus and ensures all team members are properly trained on recipes
• Develops long- and short-range financial objectives to liquor sales while maintaining budgeted labor and staffing levels
• Manages department’s financial data and related documents to maintain effective cost and portion controls in the department
• Works alongside department management to review beverage activities and implement companywide and local sales promotions
• Assists bartenders and beverage servers in general duties as needed (i.e., drink preparation)
• Ensures guest satisfaction through constant interactions with guests and team members throughout the facility
• Communicates to management in a timely fashion of any guest compliments or complaints
• Maintains and enforces compliance with applicable health, safety, food handling, and hygiene codes and standards
• Performs other related duties as assigned

• Demonstrate leadership and management skills
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette

• High school diploma or equivalent preferred
• Degree in relevant field preferred
• Two years of progressive experience in high-volume food and beverage operations preferred

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

Hard Rock Hotel & Casino