Customer Service/Sales Representative
Hankey Group
- Los Angeles, CA
- Permanent
- Full-time
- Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
- Understand the Ins and Outs of the business with an ownership attitude.
- Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
- Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
- Assist customers by effectively responding to or resolving customer service issues.
- Maintain a professional appearance in both personal dress and office cleanliness.
- Perform other customer-related duties to ensure our service exceeds customer expectations.
- Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)
- 1-2 years of customer service experience
- 6+ months of sales experience
- Require strong English communication skills, both verbal and written
- Extremely high energy level
- Available to work days, nights, weekends, and holidays
- Passion for automobiles and working with the public
- Great at multi-tasking
- Attention to detail and organized
- Pass background, inclusive of Pre-Employment Drug Test
- Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
- Minimum 3 years of licensed driving history
- $18.50-$19.50 plus Bonus
- By applying to this posting, you are approving communication via text messages from Midway Car Rental throughout the application process. You have the right to opt out of communication via text messages by notifying Midway upon receipt of your first text message or by written email to Midway.
- Paid Holidays, Vacations and Sick Days Off
- Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
- 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment