IT Support Specialist
- Dallas, TX
- Contract
- Full-time
Our client located in Dallas, TX is looking to hire an IT Support Specialist for an onsite contract opportunity. This is a one year plus contract with possible overtime.Company Profile:
Technology
IT ServicesIT Support Specialist Role:
Configure and deploy desktops, laptops, phones, and printers for new and existing team members
Respond to incoming service requests through our ticketing platform, ensuring timely and thorough resolution
Troubleshoot and resolve hardware, software, and network issues across Windows, MacOS, and mobile environments
Support video conferencing, telephony, and collaboration tools in conference rooms
Provide guidance and training to end users on proper use of equipment and software
Document processes, system configurations, and solutions for future reference
Assist with IT initiatives such as system upgrades, software rollouts, and process improvements
Monitor and manage local hardware inventory, including equipment shipping when needed
Maintain user accounts and access in Active Directory and related systemsIT Support Specialist Background Profile:
Solid understanding of Microsoft technologies, with hands-on experience in Office 365 and Active Directory (preferred)
Familiarity with mobile device support, printing solutions, and cross-platform environments (Windows and MacOS)
Experience supporting executives or VIP-level users is a plus
Knowledge of collaboration and communication platforms such as RingCentral, TalkDesk, or Cisco (preferred)
Exposure to Microsoft Intune and Azure Autopilot (preferred)
A proactive, customer-focused mindset with the patience to see issues through from start to finish
Strong organizational and multitasking skills with attention to detail
Clear and professional communication skills, both written and verbal
Ability to adapt quickly and contribute to team projects involving new technology implementationsFeatures and Benefits while On Contract:
Paid parking â?? including access to the garage for downtown events.
Discounted meals
Opportunity to work in a technology-forward, collaborative environment.
ÂSolid understanding of Microsoft technologies, with hands-on experience in Office 365 and Active Directory (preferred) Familiarity with mobile device support, printing solutions, and cross-platform environments (Windows and MacOS) Experience supporting executives or VIP-level users is a plus Knowledge of collaboration and communication platforms such as RingCentral, TalkDesk, or Cisco (preferred)