CPAP Compliance Specialist

• Maintain knowledge of and ensure compliance with company policies and procedures; stay current medical billing practices, eligibility and insurance requirements, documentation requirements.
• Provide education to patients and caregivers on proper use, care, cleaning, and safety of equipment; ensure patient education emphasizes compliance; install and set-up apps on mobile devices or online; train the end-user on how to use those applications; set-up of modems for devices and ensure proper referral source is assigned.
• Efficiently communicate and coordinate with Respiratory Therapist staff as professional clinical services are required for patient services, troubleshooting, or other situations.
• Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines).
• Handle phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient account within the software.
• Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
• Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
• Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
• Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion; provide routine reconciliation of activities and assets, such as manifest reconciliations.
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
• Responsible to perform other duties as assigned by management.

• High school diploma or equivalent.
• Customer service experience preferred.
• Position requires acceptable drug screen and background investigation

• Relevant healthcare or medical billing experience preferred.
• Knowledgeable of respiratory products and diagnoses, medical billing practices, eligibility and insurance requirements, and billing reimbursement.
• Commitment to service excellence and superior performance.
• Solid verbal and written skills.
• Proper phone and email etiquette.
• Manage time effectively.
• Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
• Organized and structured in carrying out responsibilities.
• Professionally postured in both behavior and physical appearance.
• Strong interpersonal and communication skills; respectful and polite in all interactions..
• Efficient use of technology and software.

Viemed Healthcare