Loan Processor
State Employees Credit Union
- Santa Fe, NM
- Permanent
- Full-time
- Must be proficient in completing all loan documentation, recommendations and verifications needed for loans and follow up as needed or necessary (i.e. title work, payroll allocations, auto transfers, loan coupons).
- Collect, verify, and organize required documentation such as income verification, credit reports, and insurance information.
- Communicate with members to clarify loan requirements and provide updates on application status.
- Complete and mail notice of adverse action forms for loans and memberships as required.
- Assist members with the loan application process by telephone and/or in person.
- Pull credit reports, verify debt, estimate monthly payments for any outstanding debt not listed, and add relevant and required items to application.
- Ensure that each loan is processed accurately and timely as set forth by established credit union policies, procedures, and practices.
- Prepare loan application and document package for the facilitation of loan closing.
- Process member requests for skip payments, loan maintenance, loan extensions, due date adjustments, loan payment frequency, and other related modifications.
- Cross sell credit union products and services that provide value to the member and that deepen credit union relationships.
- Understand and comply with all policies, procedures, and regulatory requirements including but not limited to: BSA, USA Patriot Act, OFAC, CIP, Member Due Diligence, Reg P, Reg J, Truth in Lending Act, and Fair Credit Reporting Act.
- Perform quality review of loans booked and funded for accuracy, completeness, proper signatures (authority), and collateral requirements.
- Ensure all loan files comply with federal, state, and credit union regulations.
- Maintain, track, and ensure loan exceptions are corrected and cleared in a timely manner.
- Serve as back up to indirect processing and indirect funding as directed.
- Perform other duties as assigned.
- Strong math skills such as addition, subtraction, multiplication, division, and percentages.
- Basic understanding of lending products, services, and processes.
- Must have knowledge of office machines and equipment and be able to type.
- Must be able to speak, write and understand English. Excellent verbal and written communication skills are necessary.
- Strong attention to detail and organizational skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Demonstrates problem-solving skills and the ability to work collaboratively with team members.
- Ability to maintain confidentiality and handle sensitive member information securely.
- Patience, tact, enthusiasm and positive attitude toward the members and general public.
- Job Related Travel - As required.
- Education or experience equivalent to a High School diploma or G.E.D certificate, in addition to some experience working in an office or administrative environment.
- Experience with lending or financial services a plus but not required.
- Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
- Adhere to policy on Drug Free Workplace.
- Comply with company policies and procedures and local, state and federal regulations.
- Prolonged periods of sitting at a desk and working on a computer.
- Some standing, walking, kneeling, stooping, bending and lifting.
- Must be able to lift up to fifteen (15) pounds at times.
- Must be able to access and navigate credit union facilities.