We’re looking for a professional, experienced housekeeping manager to perform impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us. You’ll lead the housekeeping team, ensure team members comply with high standards of cleanliness and sanitation protocol, and oversee the housekeeping department budget. Experience in a supervisory role overseeing housekeeping staff or a similar role is required. If you have excellent communication skills and leadership experience, we highly encourage you to apply. Responsibilities: • Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction • Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas • Arrange for cleaning equipment repairs as needed and keep all other equipment in good working condition • Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies • Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office Essential Functions of the Job: • Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team) • Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs. • Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating) • Ability to understand and follow instructions as directed by supervisor/manager • Working Safely is a condition of employment. All employees must follow the safety policies • Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources) Expectations of all Employees: • Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values • Acknowledge our guests with a smile and friendly “hello.”Promptly attend to guest needs • Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc. • Comply with guest privacy standards • Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination) • Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager • Arrive to work on time (follow call-out policy), and in the appropriate work attire, (uniform, footwear, and name tag) and neat in appearance • Complete work in a timely manner and meet productivity standards/expectations • Keep work area clean, neat, and well-organized • Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties) • Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift) • Perform additional duties as assigned Job Duties and Responsibilities: • Review and monitor daily schedule to ensure adequate coverage based on forecasted occupancy • Assist in daily cleaning and inspection of rooms and public areas to ensure compliance with department standards and guest expectations, i.e. check all vacant rooms each day to ensure cleanliness standards are being met, (last check for “First Impression” – drapes, beds skirts, chairs, lamps, towels, toiletries, carpet, halls are clear of equipment and trash, etc.) • Assist in performing Room Attendant duties per staffing needs (i.e. ability to clean a minimum of 14 rooms at approximately 30 minutes each) • Maintains accurate/organized records of discrepancies found in guest rooms in order to use them for training purposes • Maintain internal control of hotel’s Master keys – must be signed out, turned in daily and kept under lock and key • Ensure all guest supplies are replenished daily consistent with brand standards • Verify items in guestroom are in good working order including TV’s, lights, radio/clocks, hair dryer, coffee makers, A/C, heat • Promote security by keeping doors locked; restrict access to guestrooms and keep keys on person at all times; keep carts in front of doorways while inside the guestroom • Maintenance of hotel Lost and Found program • Identify, communicate and follow up on maintenance issues; utilize Olympia Hotel Hero system to assist with workflow and follow-up • Formalize and maintain SOPs for Housekeeping; create and execute training program for all Housekeeping positions • Complete daily forms as needed, i.e. status changes, performance logs, accident reports, housekeeping logs with times, averages, etc. • Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants and solutions used in the work areas • Operate hotel equipment in a safe and efficient manner • Wear protective gear such as gloves, goggles, and kneepads to work safely and prevent injury • Ensure that linen pars are accurate and monthly inventories are completed • Ensure housekeeping equipment is in good working Qualifications: • At least 2+ years experience in hospitality or guest services • Must have a high school diploma or the equivalent (GED) • Must possess excellent leadership, organizing, and customer service skills • Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment • At least 3 years of experience in a senior role in the housekeeping department Skills Required: • Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation) • Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy • People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect • Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing • Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices • Judgment & Discretion – appropriately handle confidential and sensitive information • Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision • Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs • Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues) • Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks • Computer Skills/Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel-related systems. Utilize technology to enhance organizational efficiency • Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely Technical Skills: • Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for a variety of purposes • Understands operation of all guest room features i.e., HVAC units, thermostats, fireplace (where applicable), shower, windows, etc. About Company: Talta Lodge is designed with the adventurer in mind. Built for all four season activities—from skiing to mountain biking, to fly fishing and hiking—the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, indoor pool, and sauna, this hotel is your basecamp for exploring Stowe, Vermont and the surrounding area.