TechOps Administrator
- Atlanta, GA
- $130,000 per year
- Permanent
- Full-time
- Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
- Identify and drive fixes with feature teams for volume drivers.
- Execute documented deployment scripts and procedures.
- Coordinate restoration actions with other teams.
- Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
- Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
- Identify and drive recovery levers with feature teams.
- Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
- Update standard operation procedures and technical training guides documentation as needed.
- Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.
- Clearance: Must hold an active TS/SCI with FS Poly.
- Excellent customer service skills and focus.
- Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
- Adaptable to a fast-paced environment with changing priorities.
- Ability to execute work with precision in time-sensitive outage scenarios.
- Effective communication skills in both written and oral English.
- Ability to perform work under continuous deadline pressure.
- Openness to shift work, as 24/7 support is essential.
- Competitive Salary Range: Up to $130,000 based on your experience and skills.
- Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.