2nd Shift System Support Tech

• Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, mobile devices, monitors, keyboards, printers, and other similar or related equipment.
• Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc.
• Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.
• Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems.
• Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
• Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
• Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications.
• Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
• Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
• Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.

• H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus.
• One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus.
• A+ Certification a Plus, ITIL Certification a Plus

• Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation.

• Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work.
• Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling.
• Ability to lift up to 50 lbs. in order to move and/or install necessary equipment.
• Ability to work in refrigerated (34-38 degree) environment for prolonged periods.
• Ability to work in high temperature areas (attic space) for prolonged periods.
• Willing to travel if necessary for training & on-site systems support.

Boar's Head Provision