Senior Regulatory Operations Executive
RAPP
- New York City, NY
- $80,000 per year
- Permanent
- Full-time
- Understands client business and regulatory requirements, connecting strategy to brief to execution to compliance
- Builds client relationship trust and effectively establishes and implements MLR best practices and client processes as the primary MLR review liaison, ensuring that all jobs accurately and consistently capture MLR comments
- Ability to effectively communicate and lead client communications in all aspects of MLR delivery
- Responsible for overall client satisfaction and service/product quality with the highest level of quality control
- Identifies opportunities for MLR & Ad Ops operational efficiencies to ensure more profitable delivery.
- Implements strategic initiatives designed to impact client business and drive client satisfaction and operational excellence
- Establishes MLR rigor and compliance via:
- Managing the end-to-end process as the primary conduit in leadership and execution
- Developing a client-specific Submission Checklist to ensure submission excellence
- Coordinate with material submitters to establish review timelines and adhere to timeline delivery
- Create and distribute MLR agendas
- Submit all materials being reviewed into (internal) Sharepoint and (client) Veeva systems
- Schedule, moderate, and manage MLR review and escalations
- Accurately document any requested changes and/or edits to materials by MLR and distribute to the originators for verification
- Maintain the internal tracking system that captures the current status of all projects routing for MLR review as well as media asset tagging and handoff coordination to the media agency
- Collaborates with internal agency and IAT partners to ensure all ad formats /display campaigns have the appropriate tagging, taxonomy and quality assurance from asset approvals to media agency handoffs
- Builds strong working relationships with Account, Creative, Strategy, Data, and Delivery teams.
- Keeps SVP, Client Partner/VP, Account Director apprised of key client opportunities, potential risks and other key nuances which affect delivery of in-market ad assets
- 5- 7 years of experience working with innovative, data-driven digital, platform and CRM programs
- Must have Healthcare experience and deep understanding of MLR process, specifically with Veeva Vault
- Previous experience working with media agencies preferred
- Understanding of advertising asset tagging, taxonomy and trafficking preferred
- Experience in the application of multi-channel marketing programs in the areas of customer acquisition, retention and optimization.
- Possess excellent planning, organizational, and problem solving skills.
- Excellent interpersonal, communnicationn and written skills.
- Recognizes the value that different perspectives and cultures bring to an organization and actively seeks to understand and empower those different perspectives and cultures.
- Contributes to a work culture where differences are valued and supported.
- Applies others' diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways of communicating.