Automotive Store Operating Partner In-Training (OPT)

Car Concepts

  • Hurst, TX
  • Temporary
  • Full-time
  • 13 days ago
Operating Partner in Training Opportunity:This role is designed to develop future Operating Partners for our growing network of automotive service locations. The Operating Partner in Training (OPT) will gain comprehensive experience in all facets of automotive service operations, including sales, service, parts, finance, and administration, under the mentorship of experienced leaders. This program is designed for motivated individuals who possess a passion for the automotive industry, a strong desire to lead and the willingness to grow within a fast-paced and dynamic environment and make a significant at our automotive service locations. This role requires a focus on operational excellence, customer satisfaction, and employee engagement, all within the framework of Car Concepts and FastLap's "unreasonable hospitality" philosophy. The Operating Partner In-Training must achieve performance targets through data-driven insights and strategies, technological advancements, and streamlined processes. By fostering strong relationships with customers and business accounts and delivering exceptional automotive services, the Operating Partner In Training drives customer retention and acquisition, P&L responsibility for the store, revenue growth, GP improvement, safety focus, and asset protection.Operating Partner in Training Job Duties & ResponsibilitiesShadow and learn from current Automotive Store Operating Partners and Market Experience Leaders: Gain a deep understanding of daily operations, strategic decision-making, and leadership responsibilities.Cultural Leadership: Champion Car Concepts core values within the location, emphasizing exceptional customer service and "Unreasonable Hospitality." Create a motivating and inclusive work environment where employees embody the Car Concepts and FastLap Way," fostering collaboration and high morale. Promote a positive work environment and ensure exceptional customer service, fostering strong relationships with customers, fleets, and business accounts.Customer Experience and Business Growth: Lead efforts to provide outstanding customer service as the key driver for increasing car count, retention, and new customer acquisition. Cultivate and maintain strong relationships with local fleet and business accounts, ensuring satisfaction and the delivery of superior automotive service and repair.Participate in hands-on training across various departments: Acquire practical skills and knowledge in sales, customer service, inventory management, financial processes, and compliance, among others.Operational Excellence and Financial Objectives: Attain organic growth and EBITDA objectives by leveraging data analytics and rigorous operational oversight. Implement and maintain key KPIs, focusing on labor management, turnover reduction through training, and cost control to maximize revenue and efficiency. Embrace and utilize technology solutions to streamline workforce processes, enhancing both customer and employee experiences. Ensure P&L responsibility for the store with a focus on revenue growth and GP improvement.Financial, Safety, and Compliance Management: Manage inventory to ensure efficient and accurate product tracking and demand fulfillment. Oversee financial processes, including accounts receivable and accounts payable, to ensure vendor accuracy, adhering to SOPs to enhance cash flow. Focus on safety and asset protection to maintain operational integrity. Ensure compliance with company policies, procedures, and regulatory standards.Team Development and Engagement: Train and mentor store employees to develop their customer service and operational management skills. Foster a culture of continuous improvement through the integration of LMS training programs and encourage employee feedback.Process Improvement Collaboration: Collaborate with the other Market Experience Leaders (MELs), Operating Partners (OP) and Operating Partner in Training (OPT) peers to share insights and contribute to enhancing business processes and solutions. Remain open to suggestions from peers and the VP to refine and optimize store operations.Market Insight and Strategy Execution: Monitor and adapt to local market trends, tailoring business strategies to improve competitive positioning. Implement market-specific initiatives, including pricing and promotion strategies, to heighten customer engagement and revenues.QualificationsExperience in a tire and automotive retail center or customer-focused management role, with a proven track record of achieving KPIs and financial targets. Strong analytical skills for data interpretation and strategic planning. Skillful in workforce management and training, managing employee turnover below industry levels, and enhance service quality. Excellent communication skills and a commitment to fostering a collaborative team environment.Benefits:
  • We Offer Weekly Payroll
  • Retirement Services of 401(k) or Roth
  • Medical, Dental and Vision insurance options
  • Employer Paid Life Insurance Plan up to $50,000
  • Employee, Dependent and Supplemental Insurance
  • Accrual of Paid Time Off in first year and Paid Holidays
  • Employee Assistance Program
Employment Eligibility:
  • Formal Application for Employment and Background Screening Authorization is required.
  • A current and valid driver’s license is required.
  • If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment

Car Concepts