CorVel University Claims Trainee
- Downers Grove, IL
- $19.62-29.39 per hour
- Permanent
- Full-time
- Attend in-person and virtual, instructor-led training classes to deliver key knowledge on how to handle claims, resolve conflicts, analyze coverages, and deliver industry-leading care and services to injured persons
- Learn class curriculum and materials, take an active role in the learning process
- Demonstrate understanding of key concepts through online and live, virtual testing, verbally and in written form
- Assist Claims Specialists with ad-hoc duties such as initial assessments, intake of claims, interactions via phone, email, and app, updating claim notes and claim status within the appropriate system, filling out forms, validating data, conducting research, etc.
- Take necessary steps to obtain Claim Specialist licensure at the direction of CorVel and CorVel client needs within a set period of time
- Demonstrate the ability to communicate in a professional manner on video conferences, via phone, and via email
- Additional projects and duties as assigned
- Superior customer service and problem-solving skills
- Excellent written and verbal communication skills, including phone skills
- Spanish language ability a plus
- Strong attention-to-detail, time management, interpersonal and organizational skills
- Self-managing with the ability to hit productivity and quality goals while working in an office setting or work-from-home setting
- Intermediate to advanced Microsoft Office suite skills
- Ability to learn rapidly to develop knowledge and understanding of claims practice, relevant statutes and medical terminology
- Ability to identify, analyze and solve problems
- Ability to listen, follow directions, and ask clarifying questions when needed
- Analytical, enthusiastic and a desire to help people in need
- High school diploma or GED equivalent, college degree preferred
- 1 year of service-oriented office experience preferred