IT Manager

Zai Lab (US) LLC

  • San Francisco, CA
  • $139,000-155,000 per year
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
Company DescriptionZai Lab Limited (NASDAQ: ZLAB; HKEX: 9688) is an innovative, research-based, commercial-stage biopharmaceutical company based in China and the United States focused on bringing transformative medicines for oncology, autoimmune disorders, infectious diseases, and neurological disorders to patients in China and around the world. Our goal is to leverage our competencies and resources to positively impact human health worldwide.Founded in 2014, our experienced team has secured partnerships with leading global biopharmaceutical companies, generating a broad and late-stage pipeline of innovative drug candidates. Based on our proven track record of success, Zai Lab has earned the reputation as a trusted partner of choice for global biopharmaceutical companies seeking to not only access the Chinese market but also find a long-term strategic partner for global clinical development. Our unique business model builds on our in-licensed assets and innovative partnerships to expand our internal discovery and development capabilities and has created a portfolio of potential best-in-class and/or first-in-class therapies. Zai currently has four products on the market in ChinaZai Lab was successfully listed on the Nasdaq Stock Market in September 2017 and completed secondary listing on Hong Kong Stock Exchange in September 2020. In 2022, Zai Lab became dual-primary listed on both the Nasdaq and the Hong Kong Stock Exchanges. Since its inception, Zai Lab has expanded significantly with several offices across China. In 2021, Zai Lab established its U.S. Headquarters in Cambridge, Massachusetts. As of January 2022, the Company has a global team of approximately 2000 employees.Job DescriptionThe IT Manager oversees end-user services, local infrastructure, application operations, and IT security for Zai Lab US. This role ensures continuity of services, aligns IT operations with corporate goals, and integrates robust security and privacy practices into all aspects of IT service delivery. This role is based in our South San Francisco, CA office and may work across several time zones.Operations & Infrastructure
  • Manage daily operations of the US IT Services function, including handling service requests, incidents, and escalations to ensure timely resolution.
  • Ensure consistent deployment of client device technologies aligned with global IT standards.
  • Ensure adherence to Service Level Agreements (SLAs) with a focus on user satisfaction.
  • Manage hardware/software procurement, installation, and maintenance.
  • Support business continuity through disaster recovery planning and testing.
Security & Privacy
  • Enforce IT security policies, protocols, and procedures.
  • Conduct regular security audits and risk assessments; implement mitigation strategies.
  • Lead local incident response planning and execution, including breach investigations.
  • Monitor network activity and implement continuous security controls.
Project & Vendor Management
  • Partner with business units to deliver scalable, validated infrastructure solutions.
  • Manage IT projects from planning through execution, ensuring alignment with business goals.
  • Serve as primary liaison with IT vendors, ensuring cost-effective and secure solutions.
  • Track and report departmental budgets and expenditures.
Service Management & Training
  • Improve IT service management processes, with a focus on improving day-to-day operational efficiency.
  • Develop and deliver end-user training programs.
  • Manage IT onboarding and offboarding processes.
QualificationsREQUIRED
  • Bachelor’s degree in computer science, information technology, or related field with 5 years of IT experience; or equivalent combination of education, training, and experience.
PREFERRED
  • Experience in pharmaceutical, biotech, or life sciences industries.
  • Excellent knowledge of IT service framework methodology, e.g. ITIL, etc.
  • Strong understanding of ITIL, cybersecurity frameworks, and cloud technologies.
  • Strong vendor management and project leadership skills.
  • Experience with MS O365 system related configuration and troubleshooting analysis.
  • Thorough knowledge of Infrastructure hosting, networks and cloud computing.
  • Knowledge of data protection operations and legislation (e.g. GDPR).
  • Ability to work independently and manage multiple projects
  • Able to prioritize tasks in a quickly evolving environment
  • Excellent communication, organization, and problem-solving skills.
  • Maintains the highest standards of integrity and ethics.
Additional InformationThe pay range for this position at commencement of employment is expected to be between $139K and $155K/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.At Zai, we are proud of the gender diversity of our company and our promotion of women in biotech. We have achieved gender base pay equity at all levels, 58% of our employees are women and 54% of our management positions are held by women. We are committed to the health of patients and our planet. That’s why our environmental protection, social responsibility, and corporate governance strategy, called “Trust for Life” is integrated within our business.Disclaimer: This description is not intended to be construed as an exhaustive list of duties, responsibilities, or requirement for the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.Zai Lab is committed to protecting the privacy and security of the information we collect and to being transparent about the purposes for which we use your information. We have a which sets forth our policies and practices for handling the information we collect and use in the employment context. Privacy Notice available upon request.

Zai Lab (US) LLC