Warranty Support Specialist
RDO Equipment
- Fargo, ND
- Permanent
- Full-time
- Final Review of assigned Internal and Warranty work orders/segments, assuring accurate information is provided in the work order prior to the submission of the claim, and closing of the work order/segment.
- Submit Warranty and PIP claims to the Manufacturer as assigned.
- Close all assigned Work Orders/Segments.
- Continual monitoring of the Manufacturer’s Warranty System, to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
- Daily processing of warranty credits, including account coding, reporting or other assigned duties as required.
- Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
- Strong computer skills
- Knowledge of service process and procedures
- Strong organizational skills
- Excellent oral and written communication skills
- Strong customer service skills
- General understanding of mechanical/technical terms preferred
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship