Bilingual Medical Assistant Team Manager

• Comprehensive Benefits:

• Medical
• Dental
• Vision
• FSA/HSA
• Life and Disability
• Accident/Hospital Plans
• Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

• Provide day-to-day direct supervision/coaching of Medical Assistants, including hiring/firing authority in conjunction with the CMAM and performance appraisals

• Manage pod/patient flow for all provider or MA visit types
• Manage tasks and patient/provider follow up with assistance from team members
• Oversee patient prep and room set up for clinical care
• Accomplish orientation, education and training of new clinical pod staff in clinical support activities, in partnership with Clinic Medical Assistant Manager (CMAM)
• Supervise proper routine cleaning and storage of medical equipment
• Ensure the stocking and audit of exam rooms is standard and complete
• Provide pro-active clinical support while assisting the clinician in patient care follow up, exam room set up and meeting organizational goals (see Medical Assistant Job Description)
• Huddles with the care team before each session to assess the pod's needs and debrief at end of shift as needed
• Provides collaboration and communication with the team to improve pod flow throughout the day
• Accomplish orientation, education, and training of new clinical pod staff in clinical support activities
• Completion of monthly Safety Injection Practice (SIP) audit
• Proactively support and intervene as necessary on the pod with patient care and pod flow in a professional manner with the following:

• Documents patient vital signs, medication reconciliation, allergies, and opens appropriate templates
• Administers immunizations and phlebotomy as needed
• Performs point of care testing like rapid strep, urinalysis, hematocrits, hemoglobin A1Cs, random blood sugars, urine drug screening, and fecal occult testing
• Gives and reviews patient care plans
• Refills medications and prior authorizations as directed by the provider and guideline
• Performs MA visits that support pod flow
• Completes tasks and other follow-up as needed for the team
• Stocks exam rooms and makes sure rooms are cleaned after each visit
• Helps with opening and closing labs, including autoclaving and packaging of instruments
• Prepares appropriate set-up for procedures according to protocol and needs of provider
• Demonstrates the ability to effectively prioritize and be flexible to the needs of the pod
• Collaborate with CMAM and CD regarding Pod supervision and with Nursing Services Program Manager- MA.
• Completion of monthly lab and autoclave audits
• Administer CLIA and lab proficiency in a timely manner
• Supervise timely task box completion of medication refills in-house and out for assigned pod
• Pod level report management accountability for the mammography report, immunization report, quality metrics and others as identified
• Ability to provide support for NextGen emergent scheduling needs.

• Medical Assistant Certification through an external agency is required within one year of hire into the MATM role.
• Graduate from medical assistant school or one to two years of healthcare experience with on-the-job health technician training successfully completed.
• One year's experience working as a medical assistant at Clinica is recommended.

• Ability to work under pressure in a fast-paced environment.
• Sensitivity to low income, ethnic minority community.
• Bilingual in English and Spanish.
• Excellent leadership and coaching skills.
• Interacts with colleagues, team, and all staff in a professional and collegial manner.
• Computer proficiency.

Clinica Family Health