Customer Service Representative - Enteral/DME
Binson's Medical Equipment & Supplies
- Center Line, MI
- Permanent
- Full-time
🕗 Schedule: Monday–Friday | 8:30 AM – 5:00 PMAt Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.🚀 The Role: Customer Service Representative - Enteral/DMEThis role will be the frontline connection between patients, healthcare providers, and our team—answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You’ll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments.🔍 What We're Looking ForHigh School Diploma or equivalentAt least 3 years of experience in a call center or customer service role—bonus if it’s in health care!Enteral experience preferredStrong verbal & written communication skillsProficient in using computers and managing dataExperience with multi-line phone systemsHighly organized and detail-orientedCalm under pressure and compassionate with every caller🛠What You’ll Be DoingTake incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable supportAccurately enter new patient information, including diagnoses, physician details, insurance, and product needsProcess physician orders, verify insurance, and ensure orders are complete and ready to goKeep patients and providers in the loop with timely updates and follow-up calls to ensure satisfactionManage a multi-line switchboard, routing calls efficiently to keep operations running smoothlyResolve concerns, answer questions, and make sure patients feel cared for every step of the wayWork with internal teams to keep communication flowing and patient care seamless💡 Perks & BenefitsCompetitive pay 💰Full benefits: Medical, Dental, Vision & Life Insurance 🏥Paid time off + floating holiday 🌴401(k) Retirement Savings Plan 💸Training and growth opportunities 🚀