Application Platform Engineer

• Lead by example.
• Develop productive relationships with business and technical leaders across WaFd.
• Demonstrate skill in diagnosing, addressing, troubleshooting, and resolving diverse application issues across multiple platforms.
• Reflect WaFd Bank's corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
• Assist the manager in optimizing operational effectiveness, productivity, and efficiency.
• Ensure a high level of customer satisfaction by delivering excellent service.

• Owner and strategic leader for multiple enterprise applications (i.e. JSM, Jira, Atlassian Cloud, TalkDesk, Azure DevOps, etc.).
• Lead administrator of the CCaas and SaaS applications.
• Design, configure, customize, and optimize banking applications to meet client specifications.
• Coordinate and execute application installations, upgrades, and integrations.
• Troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions.
• Provide post-deployment support to ensure seamless operations.
• Identify and resolve technical issues to minimize downtime and enhance system reliability.
• Analyze customer feedback and transaction data to identify opportunities for improved functionality.
• Monitor application usage, performance, licensing, and contract renewals.
• Stay current on industry trends and partner with vendors for updates and enhancements for continuous improvement and innovation.
• Technical Consultation:

• Collaborate with business units to understand their requirements and technical challenges.
• Provide expert guidance on product capabilities and recommend solutions that align with business unit needs.
• System Integration:

• Collaborate with internal teams and third-party vendors to integrate new banking technologies with existing infrastructure.
• Ensure seamless data exchange between core systems, customer-facing platforms, and back-office applications.
• Collaboration & Communication:

• Act as a technical liaison between IT, business units, and external partners to ensure alignment, define roadmaps, and strategic efforts that meet organizational goals.
• Provide regular updates on application performance and project milestones to stakeholders.
• Training & Documentation:

• Create and maintain comprehensive technical documentation, user guides, and support materials.
• Train end-users and internal teams on new applications and systems upgrades.
• Drive end-user adoption, standardization, and best practices.
• Deliver Exceptional Service:

• Know the company’s technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services.
• Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits.
• Model integrity and professionalism, including personal appearance and conduct, banking industry knowledge, customer service and interpersonal skills, and value or needs-based selling techniques.
• Ensure integrated, cross-departmental requirements planning for products, compliance, information, and functionality across departments efficiently to minimize the impact on business stakeholders.
• Maintain relationships across the Company and develop a basic working knowledge of functional roles to support problem resolution and quality service delivery.
• Protect WaFd Bank’s Interests:

• Manage daily operations, monitor applications' health, escalate/resolve issues, and ensure assigned work (i.e., general support, project, or product team) is completed promptly.
• Utilize Agile methodology to track, monitor, and prioritize assigned work.
• Complete and pass all assigned eLearning courses.
• Adherence to bank and regulatory compliance which includes BSA.
• Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.
• Train and support the team with product, technology, and operational knowledge.

• Experience in administering CCaaS (Contact Center as a Service) and SaaS applications (i.e. JSM, Jira, Atlassian Cloud, TalkDesk, Azure DevOps, etc.).
• Strong understanding of application architecture, configurations, user permissions, best practices, governance, and change management.
• Familiarity API integrations.
• Knowledge of operating systems, networking protocols, server administration, and cloud technologies.
• Understanding of banking regulations and compliance requirements.
• Experience with cloud-based banking solutions and platforms
• Strong analytical, problem-solving, troubleshooting, organizational, and communication skills.
• Ability to share knowledge with colleagues.
• Ability to solve problems, handle complex and confidential information, and work cross-functionally.
• Knowledge of bank systems, including operating and network systems, with a strong desire to learn more about these systems and other technologies.
• Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
• Listening skills, understanding what people say, probing when appropriate, and helping them articulate their needs.
• Must be team-oriented, self-motivated, and able to work with minimal supervision.

• Atlassian certifications
• AWS Cloud Practitioner certification

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank