Patient Service Coordinator - Pulmonary
Hartford HealthCare
- Hartford, CT
- Permanent
- Full-time
- Greets and registers arriving patients, completes registration forms and verifies insurance
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
- Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
- Collects co-payments and office charges as needed and explains office payment billing policies to patients
- Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
- Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
- Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
- Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
- Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary
- Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department
- Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
- Provides back-up support to other front desk staff and performs other related duties in support of efficient operations
- High school diploma or equivalent.
- Bilingual in Spanish preferred
- Associates' or Bachelorâs degree in a clinical or business field preferred
- 2 years of relevant experience in a fast-paced medical office preferred