$20/hr + TIPS BARISTA SUPERVISOR

Town Pump

  • Bozeman, MT
  • $20.00 per hour
  • Permanent
  • Full-time
  • 2 days ago
$19.50/ hour + TipsBarista Supervisor -SUMMARY: This position is responsible for the day-to-day operation of STONE HOUSE COFFEE SHOTS in Town Pump, Inc. Convenience (“C”) Stores. Responsibilities include supervising staff, ordering supplies, customer service, cash handling and accounting, stocking, pricing, rotating, and displaying merchandise, housekeeping inside and outside of store, store safety and security, and coffee counter sales and preparation. The Barista Supervisor must be able to handle customer complaints and resolve conflict among employees.ESSENTIAL DUTIES AND RESPONSIBILITIES: * Oversee the daily operations of the STONE HOUSE COFFEE SHOTS counters.
  • Assure the STONE HOUSE COFFEE SHOTS meets company standards in sales, staffing, product quality, visual merchandising, and operations.
  • Remain calm under pressure.
  • Motivate, train, schedule, and oversee staff.
  • Wait on the public and provide exceptional customer service.
  • Fulfill customer orders for food and beverage items by following STONE HOUSE COFFEE SHOTS recipes for espressos, lattes, frappes, and coffee combinations.
  • Work effectively in a fast-paced environment.
  • Operate a computerized cash register, giving correct change, and scanning credit cards and checks.
  • Stock shelves, supplies, and the cooler.
  • Clean and maintain the coffee counter and other areas of the store (including restrooms and deli area).
  • Build a relationship with customers, suggesting products, and assisting customers with merchandise location.
  • Complete shift paperwork accurately and effectively.
  • Use a fire extinguisher and other safety equipment as needed.
  • Detect shoplifters.
  • Follow vendor check-in procedures.
  • Listen and resolve customer complaints.
  • Utilize the price book, safety manual, and store restroom logs.
  • Advise store manager of any situations or policy violations having an adverse effect on store operating performance.
  • Answer and screen telephone calls properly.
  • Maintain STONE HOUSE COFFEE SHOTS, customer seating areas, parking, exterior windows, and sidewalks, including shoveling (seasonal)
NON-ESSENTIAL DUTIES: * Any other job duties as assigned by supervisors.Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EDUCATION and/or EXPERIENCE: On-the-job training offered.Previous experience in a coffee shop is desirable.REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
  • Montana State Approved Alcohol Education and Training (Clerks).
OTHER SKILLS and ABILITIES:
  • Ability to operate a ten-key calculator with accuracy and speed.
  • Ability to operate the following equipment safely and accurately: credit card machine, safe, telephone, gas consoles, hand cart, check verification machine, and cleaning tools.
  • Ability to adhere to all safety rules in on site Safety Manual.
  • Ability to wear proper uniform and maintain personal hygiene to meet all health standards.
  • Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and food and beverage operations.
  • Ability to assist second clerk or manager as needed.
  • Ability to communicate effectively with customers, fellow team members, and management.
  • Ability to work with customers and co-workers and be able to work all shifts, weekends, and nights.
  • Must be able to operate an electronic cash register and other equipment.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
  • While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is occasionally exposed to Extreme cold (non-weather) and outdoor weather conditions.
  • The noise level in the work environment is usually moderate.
This position has an initial 365-day (1 year) probationary period.Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).

Town Pump