PATIENT TRANSFER COORDINATOR

• Promptly answer, evaluate, and prioritize incoming transfer request calls for service while communicating effectively with all callers

• Communicate with referring and accepting providers, transport service providers, and various hospital facility staff to complete patient transfers

• Request and coordinate all medical transportation to complete transfers as necessary
• Ability to multi-task in a fast paced environment
• Ensure appropriate clinical information is gathered and presented to accepting physician and provide timely communication to referring and accepting provide

• Utilize excellent problem solving and critical thinking abilities
• Demonstrate exceptional customer service, communication, and telephone skills
• Maintain a calm and professional demeanor at all times
• Thoroughly and accurately document all communication related to each transfer center call in a timely manner and within timelines set forth within Command Center policy/procedures
• Demonstrate a working knowledge of EMTALA rules and regulations
• Maintain a high degree of familiarity with and demonstrate compliance with established policies and procedures related to coordination of patient placement and transfer
• Demonstrate the ability to make accurate moment to moment decision making in regards to the patient transfer process
• Effectively triage all incoming requests for service according to the center’s policies and guidelines
• Participate in training programs and ongoing education as required
• Follow up with referring and receiving providers to gather feedback and ensure a seamless transfer process
• Escalate issues and communication appropriate with Command Center Clinical Nurse Manager and/or Director as appropriate

• High School Diploma or Equivalent
• Graduate of an accredited school of Nursing, Paramedic program, or Emergency Medical Technician training program
• Licensure (State of Kentucky or Compact State): RN/Paramedic/EMT
• BLS Required
• ACLS Preferred

• A minimum of 3 year(s) of health care related experience in an acute care hospital setting, patient care setting, and/or emergency medical transport setting.
• Experience in Critical Care/Emergency Department preferred

• Basic computer literacy/data entry and technology skills
• Exemplary interpersonal communication and telephone skills
• Must be capable of performing work in a multitasking, fast paced environment and retain detailed information
• Ability to adjust in a fast paced environment while maintaining a positive and calm attitude in all contacts
• Knowledge and basic understanding of EMTALA guidelines
• Critical thinking and problem solving skills
• Ability to work independently and as a team member
• Ability to resolve complaints, problems, and issues with tact and focus on service excellence
• Knowledge of patient medical conditions and medical terminology
• Ability to recognize and react to changing priorities and ability to make timely & accurate judgment decisions
• Ability to work as a team member
• Strong attention to detail

Appalachian Regional Healthcare