Client Success Specialist
Mindful Support Services
- Mountlake Terrace, WA
- $60,000-75,000 per year
- Permanent
- Full-time
- Serve as the lead point of contact for provider partners working through onboarding processes and milestones.
- Track touch points including phone calls, emails, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
- Set clear expectations for completion timelines with providers and meet consistently to discuss those goals.
- Identify ways to improve the provider experience in the onboarding and off-boarding process and collaborate with the Operations Team to implement solutions.
- Provide enrollment for early practice management trainings including seminars and other course materials.
- Cultivate the community by highlighting community events, consult groups, and group trainings available. Meet event target enrollment goals and metrics.
- A Growth Mindset and openness to receive and implement feedback
- Minimum 2+ year of team management or leadership experience
- Professional verbal and written communication skills
- Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
- Ability to work through uncomfortable moments to build authentic relationships
- Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel
- 75% employer covered Health, Dental & Vision benefits plan
- 401(k) savings plan with employer matching upon eligibility
- 8 paid holidays
- 15 PTO days accrued annually
- Professional and career development opportunities
- Compensation evaluated with opportunities for advancement