Contact Center Specialist

McAllen, TX
Permanent
Full-time

1 month ago
Apply easily

As a Contact Center Specialist at Wider Circle’s remote contact center, you will play a crucial role in connecting with current and potential members and to promote our programs. This entry-level position is ideal for individuals with strong verbal communication skills, a friendly demeanor, and a passion for helping others. Sales and customer service experience are a plus but not required. We will provide comprehensive training to ensure your success.Company OverviewAt Wider Circle, we connect neighbors for better health. Wider Circles groundbreaking Connect for Life ®program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.Key Responsibilities

Conduct outbound calls to prospective members, introducing them to our programs.
Build rapport with members to understand their needs and effectively communicate our value propositions.
Provide excellent customer service by responding to questions and concerns in a professional manner.
Accurately document member interactions and update records in the outreach center database.
Meet or exceed daily and monthly call targets and performance metrics.
Collaborate with team members and supervisors to refine engagement techniques and strategies.
Participate in training sessions to stay updated on product knowledge and call center best practices.

Requirements

High school diploma or equivalent.
Strong verbal communication skills with a persuasive and engaging style.
Ability to work in a fast-paced environment and handle rejection with resilience.
Basic computer skills for data entry and navigating call center software.
Prior experience in sales, customer service, or telemarketing (preferred but not required).
A positive attitude, willingness to learn, and commitment to achieving goals.
A comfortable, distraction-free workspace at home to support your remote work responsibilities.

Key Attributes

Goal-oriented and self-driven to succeed.
Strong time management and organization skills
Experience successfully working in a remote environment
Team player who thrives in a collaborative environment.
Adaptable and able to handle diverse customer interactions.
Strong problem-solving skills and attention to detail.

BenefitsCompensationAs a venture-backed company, Wider Circle offers competitive compensation including:

Performance-based incentive bonuses
Opportunity to grow with the company
Comprehensive health coverage including medical, dental, and vision
401(k) Plan
Paid Time Off
Employee Assistance Program
Health Care FSA
Dependent Care FSA
Health Savings Account
Voluntary Disability Benefits
Basic Life and AD&D Insurance
Adoption Assistance Program
Training and Development
Starting salary: $15.00-$17.00

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

A Wider Circle