Director of Rooms

Marriott Vacations Worldwide

  • South Beach, OR
  • Permanent
  • Full-time
  • 13 days ago
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0" ng-cloak> * {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Locations (up to three): {{$item.description}} {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Director of Rooms in MVO MVC Pulse South Beach at Marriott Vacations WorldwideDate Posted: 15/4/2024×Join Our Talent NetworkWhy Join Our Talent Network?Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
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By joining our Talent Network you have not officially applied to a position.By joining our Talent Network you have not officially applied to a position.Thanks for joining our Talent Network, {{ vm.userName }}By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button.Redirect in {{vm.counter}}Share With:Job SnapshotEmployee Type:RegularLocation:1410 Ocean DrJob Type:Date Posted:15/4/2024Job ID:JR65734About UsOur vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year. Each vacation ownership product provides access to a variety of usage options - from an internal collection and an external exchange network of resorts; to hotels around the world; cruises, adventure travel, guided tours and more.Job Description Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.Relocation Assistance AvailableEducation and Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; OR 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESManaging ProfitabilityDemonstrates and communicates key drivers of guest satisfaction for the brand's target customer.Analyzes service issues and identifies trends.Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.Managing Revenue GoalsMonitors Rooms operations sales performance against budget.Reviews reports and financial statements to determine Rooms operations performance against budget.Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Leading Operations and Department Teams.Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.Develops systems to enable employees to understand guest satisfaction results.Communicates a clear and consistent message regarding departmental goals to produce desired results.Managing the Guest ExperienceReviews guest feedback with leadership team and ensures appropriate corrective action is taken.Responds to and handles guest problems and complaints.Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.Managing and Conducting Human Resources ActivitiesFacilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.Ensures employees are treated fairly and equitably.Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.#LI-OE1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive cultureJob Requirements #US MVW Resort OpsCHECK OUT OUR SIMILAR JOBSSign Up for Job AlertsTake the first step in charting your own course by joining our Talent Network. It's the best way to stay informed and receive alerts for exciting jobs that may be perfect for you.LinksCareer LinksFollow us on social media© Copyright 2011-2022 Marriott Vacations Worldwide Corporation. All rights reserved.

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