Clinical Assistant, Dermatology

• Actively participates in maintaining and/or improving quality improvement initiatives regarding Physician Billing computer system and patient satisfaction survey.
• Maintain high level of competence on Physician Billing computer system.
• Maintain patient and physician office schedules.
• Answer telephones within three rings, prioritize calls and coordinate service with the answering service.
• Establish and maintain accurate patient records and record filing system.
• Receive/transfer patient records with required records release.
• Types, files and distributes correspondence as directed.
• Collect and process payments at time of service.
• Coordinate as necessary with billing office.

• Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services per practice protocol.
• Confers with the physician, NP or PA regarding any incomplete patient tests/consults or other incomplete orders to the patient visit.
• Prepares patients for the examination and treatment by escorting them from the reception area to the exam room prior to the provider entering the exam room.

• Height, weight and vital signs
• Update medication list
• Update allergies in record
• Update personal, family and social history
• Inquire about smoking status
• Obtains the Chief Complaint for the visit
• Perform provider documentation of patient information, following all guidelines for documentation and billing following SLPG guidelines.
• Demonstrates skill in documenting and maintaining patient care records in a complete, thorough, and timely manner.

• Enter provider orders in EMR per physician instruction accurately.
• Clarifies and corrects any documentation under the direction of the provider.
• Completes all documentation real time and within the same date of service
• Communicate to provider when chart is complete and ready for review and sign off.
• Provides other patient care services as needed/directed:

• Keeps exam rooms clean
• Maintaining clinical supplies in exam rooms
• Cleans and autoclaves contaminated instruments
• Disposes of Bio-Hazardous waste and regular waste per practice protocol.
• Assist with in-room procedures
• Patient and family education
• Maintains supplies:

• Medical supplies
• Disposing of expired Sample medication
• As appropriate:

• Assists with scheduling outpatient testing
• Pre-certifying patients for procedures and referral processing
• Responds to patient communications within practice guidelines.
• Refill medications per practice protocol.
• Communicates and Coordinates with providers or Care Coordinators regarding:

• Hospital discharge
• ED visits
• Consulting physicians
• Community resources
• Disease management
• Patient Self-management
• Individualized patient care plan
• Follow-up contact with patient as indicated to ensure compliance with recommendations, medications, labs or other testing as well as specialist visits.
• Open/close office as required.
• Work with Physicians to create efficient office operations.
• Demonstrates ability to prepare for surgical procedures including confirming supplies, equipment and appropriate instrumentation.
• Prepares sterile tables with efficiency and accuracy in an organized and consistent manner including ensuring instruments are in safe working condition.
• Demonstrates participation of surgical team duties from turnover between cases to daily operational assignments.
• Demonstrates ability to use knowledge of procedures to anticipate needs of the surgical team from draping to closure.
• Maintains highest standard of sterile technique and attentive to members of the team.
• Handles surgical specimens in safe, appropriate manner per appropriate handling policies.
• Demonstrates ability to follows appropriate process for handling surgical instruments/drills/equipment in appropriate manner.
• Works collaboratively with RN and members of the surgical team to meet highest level of compliance in quality metrics and successful patient outcomes.
• Demonstrates knowledge of ethical care, patients’ rights and supports culture of safety through verbalization of safety concerns.
• Other related duties as assigned.

St. Luke's University Health Network