Owner Relations Manager

Better Talent

  • Myrtle Beach, SC
  • $45,000-60,000 per year
  • Permanent
  • Full-time
  • 5 days ago
COMPANY OVERVIEW:Join Us At Luxury Beach Rentals: Where Our Core Values and Teamwork Set Us Apart.At Luxury Beach Rentals, we've built a family-run business that’s become a leading name in vacation rental property management. With a portfolio of over 200 stunning properties, we pride ourselves on the meticulous care we provide, not just to our properties but to every guest who walks through our doors.You’ll find yourself in a fast-paced yet relaxed work environment when you work with us. Like a well-oiled machine, our teams work together seamlessly despite the busyness of managing an extensive portfolio of properties.Why Choose Luxury Beach Rentals?Stability & Growth: Join a solid company with a proven track record of success and a clear vision for the future.Enjoyable Work Environment: Thrive in a relaxed yet dynamic setting where no two days are the same.Strong Team Dynamics: Work in a supportive and efficient team.Core Values That Set Us Apart: Work for a company that prioritizes integrity, excellence, and respect for individuals and our communityWe invite you to bring your unique talents and passion for hospitality to our team, where you can build a rewarding career in an environment that values you as an individual and celebrates your success.POSITION SUMMARY:As the Owner Relations Manager at Luxury Beach Rentals, you’ll be the go-to contact for our homeowners, helping to ensure their experience with us is transparent and rewarding. You’ll build lasting relationships by responding to owner questions, discussing rental performance, and offering advice on pricing and marketing strategies. A big part of your role will be recommending and implementing dynamic pricing to drive occupancy, maintaining up-to-date property agreements, and highlighting the benefits of our rental program to potential clients and buyers. You’ll collaborate closely with the Revenue and Growth Team to develop annual rate strategies for occupancy. The ideal fit will also have the ability balance guest expectations with our responsibility to the property owner.This is a great fit for someone who’s organized, service-minded, and comfortable wearing many hats. You’ll thrive here if you have a positive attitude, communicate clearly and professionally, and enjoy working both independently and as part of a team.Proficiency in tools like Microsoft Word, Excel, and Google Suite is important, as is the flexibility to occasionally work evenings, weekends, or holidays when needed. If you’re someone who builds trust easily and takes pride in providing personalized, top-tier service, we’d love to connect.RESPONSIBILITIES:
  • Build relationships with our property owners to ensure owner retention
  • Communicate effectively both within the company and with clients, ensuring prompt service
  • Discuss rental rates, marketing, amenity suggestions/changes as needed
  • Recommending and applying Dynamic Pricing for increases/decreases and update property management software and web services as needed
  • Effectively communicate all aspects of our rental program to buyers, therefore starting to build your own owner client database
  • Oversee the property calendars for guests and occupancy, as well as handle owner requests
QUALIFICATIONS:
  • 2+ years of experience in hospitality, reservations, property management, or a strong customer service background in any industry.
  • Active listening skills are vital to the success of this position. Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.
  • Ability to read, analyze, and interpret general business contracts, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from managers and/or staff.
  • Must maintain clear and concise documentation and positive approach to conflict resolution.
  • Must demonstrate willingness to continually learn new processes, and the ability to merge into a dynamic work environment.
  • The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Must be able to work weekends and holidays
Physical Demands
  • Expect a moderate noise level and a mix of sitting, standing, and walking throughout the day
  • Ability to lift/move up to 25 lbs occasionally
COMPENSATION & BENEFITS:Annual Salary: $45,000 - $60,000Benefits
  • Paid time off
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
ScheduleFull time, Monday - Friday, with some weekend required based on business needs.Location:Myrtle Beach, SC

Better Talent