Transfer Student Housing Coordinator (4263C)
University of California
- Berkeley, CA
- Training
- Full-time
- Provides guidance and student services assistance including specialized student assignments/reasonable accommodations for Students with Disabilities or other identity-based requests.
- Coordinates housing assignments for Athletics, Theme program participants, transfer residents, occupancy moves, and single graduate student apartments.
- Administers facilities and space logistics, may also coordinate facility tours.
- Manage assignments, communication, billing and other logistics of our public-private partnerships, master lease agreements, and summer internship housing in collaboration with on-site and remote building managers and/or developers.
- Maintains chatbot management and other customer services database management systems.
- Is responsible for Cal Housing Website care, reviewing and updating web pages as needed in collaboration with the Cal Housing team and Communications office, along with supporting social media outreach.
- Creates or collaborates on Cal Housing marketing materials. Collaborates with the Resident Services Manager for yield prep.
- Specializes in one or more of these primary functions or acts as back-up.
- Administers a defined operational program or activities which may include some of the following functions: occupancy management, provides clean, safe, code compliant facilities, efficient response to concerns, a high-quality experience and focus on customer service.
- Assists with providing student-centered service via phone, email, and in person.
- Functions as a resource on student, parent, and other institutional issues, including responding to escalated customer service problems.
- Oversee P3 move-in days in the Fall and the Spring.
- Participates in the development and revision of standard operating procedures and guidelines.
- Under general supervision, provides analysis of moderate operational projects, develops short-term plans.
- Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies.
- Conducts trends, analyzes and helps develop resulting recommendations.
- Gathers and analyzes financial and other resource data; prepares reports or analyses of operational activities, evaluation of current and proposed services, etc., for internal/external constituencies' review and decision-making.
- May purchase supplies, reconcile accounts, coordinate travel arrangements and reimbursements.
- Serves on committees or work groups, representing department/unit.
- Some overtime and travel may be required for outreach, recruitment and meeting critical deadlines.
- Works in a safe and responsible manner while not putting self or others at risk. This includes complying with applicable policies and regulations; using personal safety gear; observing warning signs; learning about potential hazards; and reporting unsafe conditions.
- Working knowledge of and/or can quickly learn common campus-specific and other computer application programs, including Microsoft Office Suite (strong knowledge in Excel), Google Suite, Starrez, and other computer application programs.
- Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
- Ability to use discretion and maintain all confidentiality.
- Ability to use sound judgment in responding to issues and concerns.
- Knowledge of local housing market trends.
- Ability to develop and provide public speaking presentations representing housing at university events.
- Displays attention to detail, solid organizational skills and ability to multi-task with demanding timeframes.
- Customer Service experience working with public clientele such as staff, faculty, families, students and parents.
- Successful collaboration in a team environment on day-to-day support.
- Demonstrated flexibility balancing programming and other operational challenges.
- Knowledge of Americans with Disabilities Act, Family Educational Rights and Privacy Act, National Collegiate Athletic Association regulations NCAA, and California rental laws/guidelines.
- Knowledge and experience working on disability accommodation plans under Section 504 of the Rehabilitation Act.
- Two or more years of experience in a university, or comparable, setting interacting with families, students, parents, faculty and staff in residential services and facilities management role.
- Bachelor's degree in related area and/or equivalent experience/training.
- To apply, please submit your resume and cover letter.
- This is not a visa opportunity.