IT Support Engineer

G2

  • Chicago, IL
  • Permanent
  • Full-time
  • 6 hours ago
About G2 - The CompanyWhen you join G2, you're joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.G2 is the world's largest and most trusted software marketplace. More than 100 million people annually - including employees at all Fortune 500 companies - use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business - including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit and follow us on .As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!About G2 - Our PeopleAt G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You'll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other's successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our and philanthropic work (like our program) because it encourages us all to be better people.About The RoleG2 is looking for a IT Support Engineer role has the primary responsibility for supporting the service desk ticket queue and collaborating with other departments to resolve ongoing technical challenges.This role requires strong triage skills to accurately assess and escalate complex IT issues as needed. The IT Support Engineer applies advanced troubleshooting and technical expertise to resolve issues efficiently, serves as a technical resource for the team, and provides training on complex technical topics. Working closely with the IT Service Desk Manager, they help ensure software/licenses are properly managed and the implementation of effective technical solutions.In This Role, You Will:Facilitates Onboarding and Offboarding for new hires and terms in coordination with the ES and TA Teams.Works with vendors to coordinate HW repair and resolve escalated user software & configuration issues.Provides A/V support for conferences rooms and company events.Participates in various migrations and upgrade projects.Ensure all license and Hardware Inventory are maintained.Serves as the face of the IT Service Desk, being the point of contact for fellow G2er technology requests, HW/SW troubleshooting, and issue resolution.Administers the company mobile device management platform, ensuring that all devices are managed and in compliance with operating; security guidelines and standards.Performs and coordinates moves, adds, and changes activities for user requests, user access, and end user devices.Improve efficiency and enhance security by automating common IT actions across SaaS application portfolio.Provisions all new hardware and user accounts in alignment with Employee Success, Information Security guidelines and standards.Minimum Qualifications:
We realize applying for jobs can feel daunting at times. Even if you don't check all the boxes in the job description, we encourage you to apply anyway.3 years of help desk experience supporting a macOS and iOS environment.Familiar with all of the following SAAS solutions; Bettercloud, G Suite, JAMF, Kandji, Office 365, Okta, and Zoom.Excellent interpersonal skills; strong written and verbal communication skills.Ability to think on your feet, multi-task, prioritize, and work under pressure.Can effectively communicate complex issues to both technical and non-technical individuals.Ability to be self-governing when needed.Technical certifications (ex. A+, Network+) - Preferred not required.Working knowledge of networking, LAN/WAN and WLAN.What Can Help Your Application Stand Out:Identity & Access Mgmt - Okta, Google WorkspaceWorkflow Automation - BetterCloudAsset & License Management - KandjiService Desk Jira, Zendesk, ServiceNowMDM - KandjiA/V & Conferencing - Zoom Rooms, Teams RoomsSecurity & Compliance - Device Encryption, MDM ComplianceIT Documentation - Confluence Google DocsOur Commitment to Inclusivity and DiversityAt G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments .--For job applicants in California, the United Kingdom, and the European Union, please review before applying to this job.How We Use AI Technology in Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way-we will ensure your materials receive a thorough manual review by our hiring team.
For additional details about how we handle your information throughout the application process, please review .

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