Parts Counter Associate
Tri - Lift Industries Inc.
- Garner, NC
- Permanent
- Full-time
- Competitive Compensation and PTO
- Company Labeled Clothing Provided
- 401(k) Plan that Matches 4%
- Medical, Dental and Vision Insurance
- Company Paid Short and Long-Term Disability
- Company Paid Life Insurance with Additional Purchase Options
- Company Paid Holidays
- Receives orders by telephone, mail and in person from walk-in customers
- Initiates calls to customers to solicit orders and verify marketing information.
- Process quotes for both internal and external customers.
- Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.
- Actively seeks additional parts sales opportunities
- Ensures any customer "call-back" requests are completed to the cu stomer's satisfaction
- Assist technicians/customers at rear counter with parts needs.
- Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner.
- Prepares sales orders, specifying the terms of sale and delivery.
- Handles customer credits accurately and in accordance with Company policy, making sure that all pertinent information is included
- Preparation of all shipping documentation.
- Records lost sales opportunities
- Same day check in of all orders received
- Able to move/lift up to 50 lbs, unassisted.
- Able to withstand temperatures in a typical warehouse environment.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Same day Check in of all orders
- Same day return of warranty parts
- 24-hour processing of OEM service quotes and 48-hour processing of all Other OEM quotes.
- Weekly Parts Cycle Counts
- Freight Recovery
- Warehouse House Cleaning
- Individual Parts Sales Goals
- Cold Calling Log
- Parts GrowthThis job description is not intended to be all-inclusive and is subject to change according to workload and changes with the Dealership. Additional duties or job functions that can be performed may be required as deemed necessary by your branch's Parts Manager or Corporate Parts Manager.Powered by JazzHRPI3606c5d4f92b-7076