PT Concierge - Weekends Only

• Front Desk Reception:

• Greet residents and visitors with a warm and welcoming attitude.
• Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner.
• Concierge Services:

• Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved.
• Manage parking reservations and ensure a smooth parking experience.
• Handle reservation requests for various services, including dining reservations, transportation, and recreational activities.
• Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction.
• Provide accurate information on community amenities, services, and local attractions.
• Keep residents informed of community events, activities, and announcements.
• Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed.
• Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services.
• Handle package deliveries, assist with groceries, and coordinate with courier services.
• Manage RSVPs, event logistics, and resident participation for in-house events.
• Problem Resolution:

• Address resident concerns, inquiries, or issues with professionalism and a customer-first approach.
• Collaborate with the management team to resolve more complex problems.

• High school diploma or equivalent; additional training or certification in hospitality is a plus.
• Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and reservations software.
• Knowledge of local services, attractions, and resources.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Silverfern