Technician II (Chicago)
Digital Realty
- Chicago, IL
- Permanent
- Full-time
- Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
- Equipment Rack and Stack
- Cable, terminate, and dress fiber or copper network cabling
- Assist customers with the diagnosis of hardware and software issues on their equipment
- Power cycling of customer equipment
- Perform cabinet/cage audits
- Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
- Testing and troubleshooting of copper and fiber optic circuits
- Perform migrations of equipment, power, or networking devices
- Shipping and Receiving of packages
- Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
- Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
- Provide timely customer and internal updates using a computer based ticketing system
- Perform and document inventory verification/counts.
- Adherence to Standard Operating Procedures
- Assist to maintain overall Data Center cleanliness and appearance
- Work flexible shift schedules
- Report to the facility within a 1 hour average for emergency assistance as needed
- 3+ years of experience in Telecommunications or Data Center related field
- Understanding of telecom structured cabling standards
- Understanding of network device deployment
- Ability to communicate written and verbally
- Work flexible shift schedules
- Provide rotational on-call coverage
- Use of industry standard test equipment
- Troubleshooting and root cause analysis skills
- Professional business communication and interpersonal skills
- CompTIA A+ / Net + Certification preferred
- General knowledge of AC/DC electrical theory
- Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
- Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
- Lift and handle up to 50 pounds
- Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
- Work under a raised data center floor
- Climb ladders (up to 16 feet) to reach plenum spaces