Sales/Service Tech
- Spring, TX
- $65,000-75,000 per year
- Permanent
- Full-time
- Direct Sales to Accounts in Territory – this individual will focus on growing existing accounts
- Existing Accounts
▪ Generate repeat sales by providing product and technical information in a timely manner.
▪ Grow current product lines and identify and add new product lines.
▪ Further sell Hawkins’s solutions: products, equipment, service
▪ Expand Hawkins role with existing customers and develop new retention strategies to work in conjunction with evolving customer requirements.
▪ Ensure customer satisfaction and loyalty. * New Accounts▪ Develop and sustain professional relationships with new customers to increase
sales and profits.
▪ Sell Hawkins solutions: products, equipment, service.
▪ Ability to consistently close new business, especially over long sales cycles * Other▪ Attend Regional Trade Shows
▪ Develop and implement annual territory sales plan.
▪ Complete monthly reports and market summary for territory * Install, service, and repair customer equipment and provide ongoing preventative equipment,chemical and process maintenance at customer sites. * Work closely with current and prospective customers to understand business needs and recommend product and technical improvements and needs and maintain and grow sales of products, equipment, and service.
- Consult with customers and provide hands-on technical support to solve business problems and achieve customer satisfaction leading to growth and retention of customer base.
- Provide support to internal teams to support equipment and chemical sales efforts focused on
Representatives. * Prepare sales presentations, demonstrations, and proposals to explain product specifications or applications to customers.
- Establish and maintain productive, professional relationships with new and existing customers
- Follow up on sales leads and meet sales objectives
- Answer customers’ questions about products, prices, availability, or credit terms.
- Establish customer pricing and monitor it for competitiveness, customer satisfaction, and increased sales and profit
- Perform customer needs assessments to cultivate additional business.
- Keep management informed of competitive developments in territory
- Pursue new business development and expand the existing customer base by securing new business and establishing additional contacts to ensure continuity and future growth
- Research and source potential customers using various professional networking resources
- Review and or revise business processes this position interacts with to increase efficiency and effectiveness.
- Follow all company safety procedures as well as all OSHA procedures.
- May participate in annual inventory and other special projects
- Strong knowledge of the Water Treatment industry.
- Ability to identify appropriate sales opportunities and key personnel within accounts.
- Ability to professionally and positively present information about Hawkins’s products and services
- Strong computer skills.
- Excellent customer service skills with strong written and verbal communication skills
- Enthusiastic, ambitious, self-motivated, and hard- working individual with ability to work independently and with teams
- Good problem-solving skills
- Strong math skills including ability to perform calculations to determine flow rates, etc.
- Excellent organization and time management skills
- Available to regularly work a schedule that consists of 10-12-hour days and requires some overnight travel
- Strong negotiation skills
- Effective organizational and follow-through skills required
- Ability to deal diplomatically and communicate effectively with internal and external customers
- Must have good driving record that meets company expectations and be able to pass drug and
- Ability to regularly travel throughout territory via personal vehicle or company vehicle
- Occasionally ride along with Technical Route Sales Drivers in DOT Class WTG trucks
- Ability to lift and carry up to 50 pounds several times a day.
- Ability to sit, stand, and ascend stairs or ladders for up to 12 hours per day.
- Ability to work in facilities where there may be a variety of temperatures in facilities that do not have air conditioning.
- Able to perform manual dexterity tasks - Requires fine motor skills including the ability to grasp and work with tools.
- Occasional turning, twisting, stooping, bending, and reaching.