Job Description:DHR Health - US:TX:Edinburg - DaysSummary:POSITION SUMMARY:The Process Improvement Educator will be responsible for providing end user training in the RMF or Clinic setting for business and clinical applications to team members who require training. The educator will also provide training for and be a resource in ambulatory clinic operations and will train on new processes or software that is being implemented within the clinics. The Educator will work closely with the IS Team on new applications deployed to offices in order to help train end users on use and effect on workflow within their office. The educator will also be tasked to perform data mining and analysis projects to determine sequence of need within clinics for process improvement projects for management.POSITION EDUCATION/ QUALIFICATIONS:· High School diploma or GED, Required· MA Certificate, preferred· Associates Degree in Health Care related field, preferred· Intermediate level knowledge of MS Office (Word and PowerPoint) required· Advanced level knowledge of Excel, requiredJOB KNOWLEDGE/EXPERIENCE:· Minimum of three years ambulatory clinic experience· Excellent verbal and written communication skills, and data analysis skills required· Critical thinking and problem solving skills, required· Ability to build positive working relationships with providers and teams in clinic locations· Strong organizational and analytical skills are required· Must be able to meet deadlines in a complex and fast paced environmentu200B· Must be able to work independently or in a team setting.· Understands and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information· Has knowledge of the operational working of a physician practice, both clinical and administrative areas Ability and willingness to travel to site /office locations on a daily basisResponsibilities:POSITION RESPONSIBILITES:· Provide real time, local, front-end business and clinical application training for all clinic staff (excluding Revenue Cycle system applications); Educates the clinic staff on business and clinical applications approved recommendations and configuration of tasks to ensure their understanding, knowledge, and compliance of workflows.· Assesses office teams, coordinates education of systems or processes needed, with existing or new functionality· Assists IS Team with training new (non-provider) staff on business and clinical applications including their functionality and effect on clinic operations· Collaborate with RMF clinical leadership team and IS team to report, trouble-shoot, and communicate issues for resolution.· PI Leadership team will include/cc PI Educator on new service requests· Collaborate with IS teams to facilitate system upgrades, enhancements, or changes and provide training to clinic teams on those changes as needed· Follow processes to open service requests with DHR IS Service Desk for identified issues. PI Educator will coordinate new requests through their PI Leadership· Provide remedial training to improve end-user proficiency in use of business and clinical applications· Collaborate with Regulatory and Compliance teams and PI Leadership to provide education on MIPS/MACRA initiatives and documentation requirements· Own and create a positive experience environment for end-users in each engagement.· Identifies system-related discrepancies; escalates to PI Leadership· Trains designated team members on the Business Intelligence reporting and use of self-service reports· Performs random chart review process to verify appropriate system utilization· Works with frequent interruptions· Collaborates and participates in scheduled user group meetings· Serves as a resource to providers and end-users in the RMF Clinic settingsOther information:LINES OF REPSONSIBILITES:(Chain-of-command)1. (Director)CUSTOMER SERVICE:Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.AGE SPECIFIC:Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.AMERICANS WITH DISABILITIES ACT: (ADA):A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.The following table provides physical requirements that will be associated with, but not limited to, this position:· Light/moderate lifting up to 20 lbs, from the floor to shoulder height.· Yes· Kneeling· Yes· Must be able to assist other employees with lifting more than 20 lbs.· Yes· Walking· Yes· Light/moderate carrying up to 20 lbs.· Yes· Standing/Squatting· Yes· Straight pulling· Yes· Sitting· Yes· Pulling hand over hand· Yes· Pushing· Yes· Repeated bending· Yes· Stooping/Bending· Yes· Reaching above shoulder· Yes· Climbing Stairs· Yes· Simple grasping· Yes· Climbing Ladders· No· Dual simultaneous grasping· Yes· Depth Perceptions needed· Yes· Ability to see· Yes· Identify Colors· Yes· Operating office equipment· Yes· Twisting· Yes· Operating mechanical equipment· Yes· Crawling· No· Ability to read and write· Yes· Ability to Count· Yes· Ability to hear verbal communication without aid· Yes· Operating Personal Vehicle· Yes· Ability to comprehend written/verbal communication· Yes· Other: Ability to deal with stress· Yes· OSHA Category· III··B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.D. Aptitudes: HIGH 1 2 3 4 5 6 LOWIntelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3Numerical: Ability to perform arithmetic operations quickly and accurately. 2Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.If applicable certification will be completed within time frame of hire/transfer date.Employee Signature: Date: Transfer/Hire Date Effective: .
