DescriptionNGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Norfolk VA as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.Primary ResponsibilitiesAssist junior technicians in resolving complex issuesManage the resolution of customer tickets according to established Service Level Requirements (SLRs)Serve as backup to the Site Operations LeadBasic QualificationsUS CitizenDoD Secret ClearanceHS diploma with 5+ years of prior relevant experienceValid DoD 8570 IAT Level II: Security+ or higher CertificationMust demonstrated expertise in IT Enterprise OperationsExperience with Microsoft Windows OS, version 10Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management softwareBasic network troubleshooting skillsExcellent customer service skillsExcellent oral and written communication skillsMust be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using laddersMust be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a timeMust be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and bracketsMust have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license requiredPreferred QualificationsOrganized and detail-orientedStrong leadership skillsSelf-motivated/ self-directingStrong collaboration, prioritization, and adaptability skills required. Relationship buildingAbility to manage and prioritize own work, and that of their teamIndependent decision makingAnalytical thinking; thinking out of the boxAbility to effectively communicate with all organizational levels (SME to Senior Management)Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)Pay Range: $55,000.00 - $65,000.00Original Posting Date: 2024-04-12While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range: Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
