Operations and Sales Support Specialist - Client Opportunity
AlphaStaff Talent Search
- Miami Lakes, FL
- Permanent
- Full-time
- Process Purchase Orders (POs) efficiently: enter them into QuickBooks, generate packing lists, and issue invoices, adapting to the diverse processes and requirements of domestic and international clients.
- Manage and respond to emails and incoming calls from clients and suppliers, ensuring timely and effective customer service.
- Serve as a communication bridge between clients, the logistics team, and internal departments, facilitating updates on orders and deadlines.
- Conduct email follow-ups when repurchase alerts/notifications pop up via the CRM to ensure clients’ needs are being met and to maintain continuous engagement.
- Monitor orders placed through the e-commerce portal to ensure accuracy and completeness (e.g., for products that are typically ordered in pairs).
- Identify opportunities for order enhancement and customer experience improvement within the ecommerce portal.
- Coordinate with clients to obtain complete and accurate order information.
- Assist Logistics with order fulfillment, confirming that orders are shipped correctly.
- Forecast timelines, manage deadlines, and ensure timely delivery of products to domestic and international clients.
- Schedule training sessions and maintain updated calendars in Outlook.
- Support administrative tasks for the technical sales team, participate in national congress events, and assist with coordinating tradeshow logistics, ensuring seamless execution and representation of the company at these events.
- Research and identify key decision-makers at prospective companies to support Sales Representatives in finding target prospects. Organize and maintain sales-related documentation and accurate records for both easy retrieval and compliance.
- Capable of working in a dynamic environment, adept at juggling multiple tasks and priorities, demonstrating resourcefulness, critical thinking, effective problem-solving, and proposing new methods while adapting to business needs.
- Exceptional attention to detail and the ability to foresee and address potential issues in logistics and order processing.
- Proficiency in QuickBooks or similar accounting software is a plus, with a strong preference for candidates also skilled in a CRM system.
- Must be fluent in Spanish and English to effectively interact with and support clients in Central and South America.
- Strong organizational skills, balancing structure with the flexibility needed to tailor processes to each client's unique system.
- Previous experience or familiarity with medical, ophthalmology, or manufacturing industries is beneficial but not required.
- A team player who can integrate into a growing team, with potential for future roles in operations management.
- A minimum of 3 years of administrative office experience is required.
- Proficiency in Microsoft Office suite and general PC skills.
- Ability to work on-site in Miami Lakes, full-time.
- $55,000 to $60,000, commensurate with knowledge, skills, experience, and credentials.
- Health Insurance Reimbursement: In lieu of offering health insurance, the company provides a reimbursement of up to $250 per month to cover employees' health insurance expenses.
- Paid Time Off, including vacation days, sick days, and company holidays.
- Opportunities for career development, highlighting the company’s commitment to your career growth.