Conference Service Supervisor

• Manages all aspects of the assigned group’s event when on property and prior to arrival.
• Communicates with client to ensure that the proper space is blocked – communicate any changes to Sales Managers to ensure sales manager is aware of all updates
• Organizes and conducts pre- and post- event meetings for assigned groups when requested by the client or venue.
• Obtains Direct Billing code from client/accounting prior to cut-off date, to ensure proper billing is established. Collaborate with Sales Managers to identify any billing changes or updates.
• Obtain contracts & BEO’s, monitoring cut-off dates, billing procedures and event details by the assigned due date and in accordance with the sales contract.
• Manage requests for additional space (needs) by coordinating with Sales Manager to quote the prevailing rate. Educates clients on the value of the space above and beyond their contract.
• Advises client of their contractual obligations as it relates to the performance of their program, while managing the potential attrition and food & beverage minimum commitments as outlined in the contract.
• Maintains all group files after the contract is signed and the group is turned definite by the Sales Director. Upon receiving the file, reviews the program as noted on the Delphi recaps and checks to see that it is correctly noted in the system and corresponds with the signed contract. Discusses necessary changes with Sales Manager.
• Creates and distributes Banquet Event Orders no more than 10 days prior to function date (excluding last-minute bookings & changes). All banquet event orders must be signed by the client prior to the event. This will serve as the final confirmation.
• Attend and participate in bi-weekly Sales meetings.
• Responsible for working with the culinary team and clients on any food & beverage needs or special requirements.
• Works closely with AV & Operations teams to effectively create a proper plan for client’s events,
• Responsible for the creation and distribution of Banquet Event Orders (BEO) including pop-ups and revised BEOs, in a timely manner.
• Assist in fielding all phone inquiries pertaining to Sales and Events.
• Maintains accurate and neat files of each group’s final program food and beverage consumption, attrition, no shows and final pick-up for future reference and back up.
• Displays knowledge of meeting room configuration, dimensions, and capacities. Works with clients to educate them on preferred room sets and create floor plans to establish feasibility of the set.
• Create diagrams with assistance from the operations team to determine best set up of event spaces for both the clients’ needs and ease for operation.
• Advises loading dock of anticipated deliveries. Coordinates transfer of boxes to and from meeting rooms.

• Client Experience Leadership

• Serves as the principal point of contact for assigned groups, ensuring all program elements—from accommodation to on-site services—are flawlessly executed.
• Leads pre-event planning and post-event review conversations to ensure alignment, continuity, and client satisfaction.
• Program Stewardship

• Manages aspects of the group’s program including meeting spaces allotment, program timelines, food & beverage requirements, audio visual needs and food & beverage needs in alignment with signed agreements.
• Coordinates internal communication to ensure appropriate space allocation and optimize yield through collaboration with Sales and Revenue teams.
• Translates client vision into clear operational directives, including the timely generation of Banquet Event Orders (BEOs) and final confirmations.
• Revenue & Relationship Building

• Identifies and presents thoughtful upselling opportunities across food & beverage, audiovisual services, and event enhancements.
• Educates clients on full value of their experience, including upgraded offerings, flexible space design, and tailored services.
• Operational & Administrative Execution

• Maintains meticulous program files including final consumption data, billing details, and post-event performance summaries.
• Ensures that all documentation, including billing codes and rooming lists, are received and actioned by contractual deadlines.
• Attend weekly operations and/or BEOs meetings to provide programming insights and collaborate on service delivery.
• Institutional Collaboration & Standards

• Exhibits comprehensive knowledge of the Forum’s meeting environments, capabilities, and operational flow.
• Partners with service teams manage logistics including shipments, room sets, and attendee experience.
• Supports a culture of excellence through thoughtful communication, cross-functional support, and brand-aligned hospitality.

• Any other task, written or verbal, assigned by Management.

Benchmark Hospitality