Accounts Receivable Supervisor
- Ocala, FL
- Permanent
- Full-time
- Supervise the processing of collecting outstanding balances, accurately posting of payments and effective resolution of customer disputes
- Lead, mentor, and support the AR collections team
- Monitor daily workflows, assign tasks, and ensure proper resource allocation to meet collection goals
- Ensure accurate and timely invoicing, cash application, and reconciliation of customer accounts
- Work with both our designated outside collections company as well as with the Director of AR and our RLC Legal counsel to help with difficult to collect customer balances.
- Run the monthly AR meetings with leadership in Ocala as well as the specific branches for both the domestic as well as the international business units
- Collaborate with cross-functional teams to implement system enhancements and process changes
- Provide regular updates to the Director of AR regarding collection status and significant issues
- Creates, improves, and documents processes. Ensures departmental process documents (SOPs) are accurate and up to date. Identify opportunities to streamline processes and improve efficiency in AR functions
- Monitor and mentors the team to encourage further development of each team member's technical abilities; provide performance feedback and assist in training and development initiatives
- Fosters strong and positive communication with the team and internal and external customers
- Develops leaders and implement succession planning
- High School Diploma or GED; Associate's Degree in Accounting, Finance, Business or related field preferred
- 3+ years' in accounts receivable, credit, collections or billing experience
- 2+ years working in a supervisory role
- Previous experience in transportation or logistics preferred
- Previous experience with McLeod and Cargowise freight management systems preferred
- Ability to supervise and lead professional and support staff
- Knowledge of general accounting practices including accounts receivable, accounts payable and cash management
- Strong analytical and problem-solving skills
- Ability to effectively communicate with internal and external customers, staff and at all levels throughout the organization
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing unmatched customer service
- Highly organized with ability to plan daily, weekly and monthly priorities
- Proficient in Microsoft Outlook, Excel and Word, as well as internet applications, accounting software and ERP systems
- Ability to read, write, and speak English fluently; Spanish a plus