Implementation Manager - Vice President

JPMorgan Chase

  • Tempe, AZ
  • Permanent
  • Full-time
  • 2 days ago
Job Category: Project ManagementJob Description:Are you ready to lead and innovate in the world of finance? Join JP Morgan Chase as an Implementation Vice President and be at the forefront of delivering exceptional client experiences. This role offers you the opportunity to shape the future of treasury product implementations for global clients. Elevate your career with endless growth opportunities and make a meaningful impact in a dynamic and diverse team. Your expertise will drive innovation and success in a fast-paced environment.As an Implementation Manager Vice President within the Commercial & Investment Bank, you will lead the charge in managing complex technical treasury product implementations. You will play a pivotal role in ensuring our clients have a seamless onboarding experience, leveraging your skills to build strong relationships and drive impactful outcomes. Join us in a collaborative and inclusive environment where your contributions matter and innovation thrives.Job Responsibilities:
  • Lead the implementation and training experience for assigned clients, ensuring a smooth onboarding process.
  • Connect with clients through Zoom, Email, and other collaborative technologies.
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
  • Manage client and partner expectations throughout the implementation process.
  • Implement mixed payable solutions and support clients with file mapping exercises.
  • Collaborate with Operations and Product Management to streamline processes.
  • Identify and manage business risks, showing ownership of issues.
  • Translate client requests into detailed technical specifications for treasury services.
  • Document meeting agendas, minutes, and project plans using Microsoft Office tools.
  • Demonstrate creative problem-solving and escalate issues when necessary.
  • Manage conflicts and facilitate discussions to create optimal solutions.
Required qualifications, capabilities, and skills:
  • 7+ years of experience in implementing treasury products or similar financial services.
  • Proven track record in risk management and implementing mitigation strategies.
  • Demonstrated ability in strategic planning and resource allocation.
  • Advanced proficiency in data and tech literacy, including model interpretation.
  • Strong skills in stakeholder management and relationship building.
  • Technical project management experience in a client-facing environment.
  • Ability to communicate, partner, and influence effectively.
  • Comfort using technology such as WebEx, Zoom, and other collaboration tools.
Preferred qualifications, capabilities, and skills:
  • Bachelor of Science or Bachelor of Arts Degree.
  • Passion for learning new operating models, technologies, and industry trends.
  • Technical client consulting experience to support technical roles.
  • PMP or other Project Management Certifications.
  • Experience in coaching or mentoring employees.
  • Strategic thinking with adaptability to change.
  • Experience in ERP, systems integration, or API space.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.Some travel required (10%) to visit clients and internal partners.Please note this role is not eligible for employer immigration sponsorship.About Us:Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout the Team:Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase