DescriptionJob Summary and Objectives:Conexon is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks nationwide. Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds!You can enjoy the satisfaction of using your quick mind and problem-solving skills to help our billing department, while working in an enriching work environment with great benefits and many opportunities for career growth. Come discover how you can be part of our growing Conexon family.RequirementsEquipment Return Process
Creating UPS labels
Generating and distributing equipment return
Managing equipment, returning emails and handling escalations efficiently
Applying unreturned equipment fees
Collections
Processing write-offs and small balance write-offs
Managing collections
Issuing credit balance refunds
Coordinating collections with third party collections agency
Processing Returned Payments
Handling Returned refund checks and credit card refunds
Adhering to bankruptcy procedures to ensure legal compliance
Managing write-offs and accurately documenting associated actions
Processing commercial early termination fees when applicable
Lifeline Program
Process approved Lifeline Program requests
Add discounts for Lifeline
Work with USAC & NLAD for Lifeline discounts
Contributing to special projects and other duties as assigned.Job Skills and Qualifications:
High school diploma or equivalent required
Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail
Strong ability to work independently and with a team
Strategic thinker towards short and long-term organizational goals
Proficiency in MSOffice (Word, Excel, Access and Project), report preparation and data analysis
Understand business metrics and how to impact results
Outstanding verbal and written communication skills
Excellent customer service skills
Strong analytical and problem-solving skills
Maintains positive attitude and demonstrates the utmost in professionalism
Works independently and possesses good judgement skills
Excellent interpersonal skills
Effective communication skills
Preferred:
Strong interpersonal skills and ability to communicate clearly
Telecommunications experience preferred
Ability to work under pressure to meet deadlines and solve problems
Physical Requirements:
Normal office conditions, some irregular hours may be required. Majority of time spent on the computer.
May be filled as a Remote position, depending on candidate's location.
