Walser Automotive Group IT Infrastructure Specialist
Walser Automotive Group
Edina, MN
Permanent
Full-time
1 month ago
Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.How does our IT Infrastructure Support Drive Impact?Dealer Application and System ManagementSupport and Maintain Dealer Applications and SystemsBe able to articulate information, requirements, and expectations effectively across multiple audiencesCollaborate with business stakeholders and SMEs to create comprehensive user requirementsTranslate business user requirements into technical documentation for IT ServicesSupport the business through standardized business process management methodologies (by request)Plan and execute third-party application integrationsIT Support ExecutionPartner with non-IT SMEs to establish inter-departmental collaborationDesign, plan, and project manage application and solution implementationsProvide effective Project Management methodologies, as neededMaintain documentation standardsHelp develop and maintain Walser's SharePoint Online environmentDevelop and maintain IT Information ResourcesEmployee DevelopmentHelp improve IT learning & development methods for IT and non-IT employees (training)Create, edit, and publish instructional media for both IT and non-IT audiencesAudit existing IT employee processes for enhancement and efficiency opportunitiesMaintain ticket systemMonitor ticket queue for new requestsWork Tier I & II IssuesCreate tickets for issues reported by phone or walk-in \nWe're Looking For:
Display excellent customer service through verbal and written communication
2-year Degree in a computer related discipline, or current technical certifications, or equivalent experience
At least 2+ years of IT Services experience preferred
Microsoft SharePoint experience a plus
Dealership Support Experience a plus
Must have excellent collaboration and teamwork skills
Must be able to manage changing priorities and the ability to handle multiple tasks simultaneously
Able to understand long-term goals and how current goals/results impact success
Able to interact and work with others as part of a team and understand how their work supports the team's goals
Must have a valid driver's license and acceptable driving record
Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride · The opportunity to volunteer through the Walser Foundation
\nWe proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:Do The Right Thing - Nothing is worth compromising a relationship.Lead By Example - Be willing to help no matter how difficult the challenge.Display Positive Energy - A good attitude is highly contagious.Be Open Minded - The only thing that is constant is change.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
