Scheduling Coordinator (Entry-Level)
Katapult Network
- Saint Louis Park, MN
- $40,000-50,000 per year
- Permanent
- Full-time
- Provide professional, friendly customer service at all times
- Confer with customers by telephone or in-person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
- Communicate appointment details with clients and answer questions as needed
- Coordinate the scheduling of appointments and consultations
- Manage logistical details for services and paperwork
- Maintain records and client contact database
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Discretion-act with prudence and circumspection, especially in the handling of confidential and private documents/data
- Customer service orientation-proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
- Self-control-Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
- Critical thinking-use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Bachelor's degree