Clinical Support Assistant
IHA Health Services Corp
- Ypsilanti, MI
- Permanent
- Part-time
- Collects patient paperwork and ensures thorough and accurate completion of patient encounter forms and necessary information in accordance with office and IHA protocols.
- Obtains patient vitals (blood pressure, temperature, height and weight) and records such data into EMR.
- Communicates basic instructions to patient as directed by provider and/or professional clinical staff. Shares patient information with providers.
- Schedules patient appointments in accordance with office protocols.
- Ensures efficient, service-oriented office flow by anticipating provider, patient and co-worker needs. Works collaboratively with other clinical and office staff.
- Monitors, organizes and keeps work areas and examination rooms clean and well-stocked.
- Maintains medical supply inventory in clinical areas.
- As directed by professional clinical staff, assists with training and orientation of new staff.
- Serves as liaison between patient and providers when necessary. Ensures timely and courteous follow-up regarding patient questions.
- Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
- Assists with lifting of patients and medical equipment when required.
- Attends required meetings and participates in training and committees as requested.
- Assists with special projects as needed.
- Other duties as assigned.
- Must be able to work effectively as a member of the clinical care team.
- Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
- Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
- Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
- Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
- Uses resources efficiently.
- If applicable, responsible for ongoing professional development
- Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
- Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
- Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
- Ability to handle patient and organizational information in a confidential manner.
- Ability to monitor, organize, stock, prepare and keep exam rooms clean; maintain medical supply inventory in clinical areas.
- Ability to drive to other office/practice sites and meeting and training locations.
- Successful completion of IHA competency-based program within introductory and training period.
- Physical activity that often requires time working on a computer.
- Physical activity that often requires lifting over 50 lbs.
- Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
- Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
- Physical activity that often requires keyboarding, phone work and charting.
- Physical activity that often requires time working on a computer.
- Physical activity that often requires lifting over 50 lbs.
- Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
- Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.