Help Desk Specialist
Prolific
- Indianapolis, IN
- Permanent
- Full-time
- Respond to all inbound help desk tickets in a timely manner
- Provide excellent customer service
- Document service interactions, ticket resolution, and infrastructure design
- Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
- Diagnose and repair computer issues
- Diagnose and repair SaaS account issues
- Training computer users
- Manage device inventory
- Maintain the technology in our Indianapolis, IN office (On-site)
- Maintain the technology in all our additional offices (Remote)
- Proficiency with macOS computers
- Proficiency with Windows 10 / 11 computers
- Proficiency with networking technology
- Excellent oral and written communication skills
- Excellent problem-solving skills
- Attention to detail
- Willingness to learn
- Ability to diagnose and resolve complex computer related technical issues
- Bachelors degree or equivalent experience in information technology or related field
- Experience with Office 365 administration
- Experience with networking administration
- Group health insurance (Medical, Dental & Vision)
- 401k matching program
- Life Insurance (Company paid)
- Flexible Paid Time Off (Vacation, Sick & Holidays)
- Short Term & Long Term Disability (Company paid)
- Training & development
- Cell phone reimbursement
- Hybrid work setting and casual dress
- On-site fitness center
- Free snacks & drinks available in the office