Manager, IT Applications - Pharmacy
- Skokie, IL
- Permanent
- Full-time
- Position: Manager, IT Applications - Pharmacy
- Location: choice of Skokie, IL / Warrenville, IL / Arlington Heights, IL
- Full Time
- Hours: Monday-Friday, 8:00am - 5:00pm
- Hybrid Role
- Drives end-to-end activities for the assigned solutions portfolio and developing and leading teams for high performance outcomes.
- Provides support and guidance for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.
- Establishes relationships with domain leaders to understand strategic business needs and user needs; identifies business requirements to guide specifications for ease of business operations.
- Lead or participate in governance committees to collaborate with key stakeholders about priority and workload.
- Develops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement.
- Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
- Contributes to activities such as: Capital and Operating budgets, policy and procedure development and adherence, talent management and acquisition, governance activities, and other duties as assigned.
- Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations, such as HIMSS, CHIME, Epic UGM / XGM, VMWare World, as appropriate.
- Collaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, efficient and achieve measurable outcomes.
- Manages service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.
- Proactively identifies opportunities and develops recommendations for process and performance improvement.
- Independently develops recommendations for and effectively resolves complex human resource, technical, or communication issues.
- Participates and leads contract negotiations.
- Continuously monitor and adjust implemented solutions for optimal performance and alignment with customer workflows.
- Establish and enforce data governance and security policies and procedures to maintain data quality, consistency, and confidentiality.
- Education: Bachelor’s degree or equivalent work experience.
- Experience: Three (3) or more years of experience in managing processes, applications, or systems in a healthcare setting or relevant related industries.
- Two (2) or more years of leadership experience as defined as essential to the role.
- Unique or Preferred Skills:
- Epic certification in Willow and Willow Inventory
- Experience with pharmacy technology -automated dispensing cabinets, medication carousels, etc.
- Experience with smart pumps
- Strong verbal, written and presentation communication skills essential.
- Solid understanding of information processing fundamentals and best practices.
- Ability to manage multiple complex projects with efficiency.
- Strong domain knowledge and interpersonal skills.
- Ability to plan, lead and implement initiatives.
- Personal and ethical accountability
- Demonstrated analytical and critical thinking for problem solving / issue resolution.
- A lean towards curiosity, out of the box thinking and innovative.
- Focus on people and active engagement in recruitment and retention.
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities