Project Manager Sports and Entertainment Venue
ABM
- Pittsburgh, PA
- $90,000-93,000 per year
- Permanent
- Full-time
- A passion for serving others and helping others to succeed.
- Excellent personal organization skills.
- Excellent follow-up and an eye for detail.
- Anticipates problems and proactively implements preventative action plans.
- Flexibility to respond to urgent client requests on evenings and weekends when necessary.
- Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
- Excellent verbal and written business communication skills.
- Business savvy and financial accountability, including understanding of profit/loss statements.
- Understanding of the service industry practices, process and trends.
- Prior management or supervisor experience in the sports and/or entertainment fields.
- Solid accounting and business acumen.
- Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
- Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
- Provide customers with information regarding additional services available at ABM;
- Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
- Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
- Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
- Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations;
- Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
- Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
- Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
- Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
- Understand applicable union contracts and develop effective working relationship with local labor unions.
- Develop and maintain solid relationship with customer and be the face of ABM for the customer;
- Understand customer requirements and offer ABM services to meet their needs.
- Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
- Monitor financial performance and identify steps required to ensure budgetary goals are met;
- Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget;
- Report accidents and property damage in an accurate and timely manner.