Client Experience & Safety Associate
- Attleboro, MA
- $15.30-17.00 per hour
- Permanent
- Full-time
- Ensuring the protection of all employees and patients
- Ensure that each patient entering the building has an I.D.
- Creates orderly waiting line; have patients stand in single file while they are waiting to receive medication.
- Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person).
- Eliminate loitering, congregating in the parking lot and premises
- Report critical incidents that occur in parking lot or on premises.
- Contact local authorities and cooperate with authorities in an emergency situation, as needed.
- Respond to calls for assistance in preventing interference or disruption of operations (maintains order and control).
- Reports and documents incidents whenever trouble or problems occur to the Operations Director and/or Clinic Director.
- Maintains a safe and secure environment throughout the building, protecting the property from damage and destruction
- Performs security check of facility at regular intervals throughout the day.
- Attends staff meetings, in-service training as directed by supervisor.
- Maintain professional attire at all times, including name badge and paraphernalia that identifies you as a Security Guard.
- Be friendly, courteous and helpful to all disciplines, reception, clinical and medical.
- Provide receptionist coverage as needed
- Perform other related duties as determined by supervisor.
- High school diploma or equivalent with at least 1 years’ prior experience in an office/clinic setting.
- Training from a law enforcement school or other security training is strongly preferred
- Able to establish a positive rapport with patients and must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person.
- Satisfactory drug screen and background check.
- 401K match
- Medical, Dental, Vision Insurance
- Voluntary Worksite Benefits (i.e., Accidental Injury)
- Company paid Short & Long Term Disability
- Company paid Basic Life Insurance
- Paid Time Off
- Bereavement Leave
- Flexible Sick Time
- Employee Referral Program
- BayMark Perks Program
- Jury Duty & Witness Duty Leave
- BayMark University Learning