Business and Reporting Analyst
Teleflex
- Morrisville, NC
- Permanent
- Full-time
- Create informative, actionable and repeatable Customer Service reporting that highlights relevant business trends and opportunities for improvement with a focus on data accuracy and consistency
- Design interactive dashboards that leverage data visualization to deliver analysis of key call center metrics and KPI's for use by internal end-users
- Proactively analyze data using multiple systems to identify data quality gaps, evaluate business processes, and derive sound conclusions
- Develop and deliver reporting and analytics to support Customer Service initiatives related to Customer Experience, SAP ERP data, CRM, Quality program and personnel
- Interpret, evaluate and interrelate operational data and develop integrated business analysis for strategic decision-making
- Suggest changes to Customer Service Leadership using analytics to support recommendations and actively participate in the implementation of approved changes
- Develop and maintain a standard set of reports that provide meaningful business insights
- Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports
- Collect requirements for reporting needs directly from end-users
- Provide ad-hoc reports and analysis on an as needed basis
- Possess a sound understanding of all data elements
- Embrace new technologies and methodologies to stay ahead in a rapidly evolving AI landscape
- Perform ongoing data maintenance of CRM and other data-housing applications
- Adhere to and ensure the compliance of Teleflex's Code of Conduct as well as other company policies and procedures
- College degree required. A combination of some college and relevant experience would also be considered.
- 3+ years' experience in a data analysis, data management or analytical role
- Knowledge of BusinessObjects, Power BI and Microsoft Office Suite
- Advanced knowledge of Microsoft Excel
- General knowledge of SAP ERP systems desirable. SAP S/4 HANA and ECC preferred
- Working knowledge of Salesforce Cloud and AI Advanced Analytics a plus
- Understanding of databases and data structure
- Strong analytical and problem-solving skills
- Apply critical thinking skills to evaluate the effectiveness of BI and AI solutions
- Identify areas for improvement and implement enhancements based on feedback and analysis
- Ability to communicate and partner cross-departmentally on complex tasks across all levels of the organization
- Ability to work independently and display initiative
- Continuous improvement and results orientation
- Excellent oral and written communication skills
- Good presentation skills
- Highly organized and detail-oriented with strong time management skills, focused on the big picture
- Adaptable to change
- Be a team player who shows commitment and dedication while maintaining a positive attitude and high level of performance on high profile/time-sensitive initiatives
- Ability to work in a high-paced environment, follow tight deadlines, multi-task and prioritize work
- Experience designing and developing business-facing dashboards, and data visualizations on BI platforms such as Power BI (preferred)