Owner Relations Supervisor

Enverus

  • Texas
  • Permanent
  • Full-time
  • 30 days ago
Customer Support Dallas, Texas Austin, Texas Houston, Texas Oklahoma City, OklahomaDescriptionOwner Relations SupervisorAt Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.Performance Objectives
  • Serve as a primary point of contact for operators and clients, identifying and addressing their needs effectively.
  • Generate, review, and distribute case reports to clients in a timely manner.
  • Monitor and manage inbound client emails to ensure timely and appropriate responses.
  • Oversee time-off requests and timesheet approvals for assigned agents.
  • Assist in scheduling to ensure adequate coverage for live phone support.
  • Conduct regular audits of agent interactions and provide constructive feedback to support continuous improvement.
  • Assist agents in de-escalating complex or sensitive owner calls.
  • Lead or support the training and onboarding of new call center agents.
  • Facilitate ongoing training sessions on various topics as needed.
  • Provide occasional support in handling owner inquiries, as required.
Competitive Candidate ProfileEducation: High school diploma or equivalent
  • 5+ years of industry related experience and/or training in the field of land, land administration, JIB, revenue accounting, regulatory, marketing, or production.
  • Proficiency in all Microsoft Office applications and various oil & gas software programs
PHYSICAL DEMANDS
  • Ability to sit for long periods and work on a computer with repetitive motions in an office environment

Enverus