IT Support Technician
SSTAR Addiction Treatment
- Fall River, MA
- Permanent
- Full-time
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances
- The IT Support Technician is an expert with Office 365.
- Prioritizes user helpdesk satisfaction and ticket resolution.
- Monitors the complete status of help desk tickets and provides weekly updates to IT team regarding performance and benchmarks to increase overall speed of ticket completion and resolution.
- The IT Support Technician is a leader and in-house expert with all user applications that SSTAR uses for business needs.
- Focuses on Cyber Security.
- The IT Support Technician is responsible for Wifi and Mobile device troubleshooting and deployment.
- Manages Laptops and Desktops imaging and deployment.
- Troubleshoots problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy server and makes corrective actions when necessary.
- Assists with support of help desk tickets and visits offices to troubleshoot and solve problems when necessary.
- Assists with planning, design, research, and acquisition of new or upgraded hardware technology and recommend modifications as necessary.
- The IT Support Technician assists with server/client hardware and software installation and configuration, documentation of IP assignment of servers and network devices.
- Supports mission critical infrastructure and help desk after hours when necessary.
- Responsible for analyzing network performance issues and ensure EMR software running.
- Represents the organization with a positive, professional attitude when communicating with patients and visitors.
- Works well with others and has the ability to discuss issues that come up with staff in a professional manner.
- Other duties as assigned.
- Associate's degree in Computer Science, Information Technology, or a related field preferred. Relevant certifications and/or experience may be accepted in lieu of a degree.
- Strong Inter-personal, analytical of network operations thinking, and communication skills required.
- Ability to work as part of a team is required
- Reliable transportation required.
- Standard Required Working hours are Monday through Friday 7:30 am to 4:30 pm.
- Cultural sensitivity is necessary to work with a diverse patient and staff population required.
- Ability to work independently and collaboratively required.
- Strong communication skills, both verbal and written required.
- Ability to work outside of regular business hours as needed for network maintenance, upgrades, or incident response.
- Willingness to stay updated on emerging networking technologies and best practices through self-study, training, and professional development activities.
- Small Stipend available for rotating on-call after hours coverage.