Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk
- Minneapolis, MN
- Permanent
- Full-time
We are currently seeking a PSC Ambulatory I-FOH to join our CSC Front Desk team. This full-time role will work on-site (Day, M- F).Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.RESPONSIBILITIES
- Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
- Provides navigation assistance to all patients and guests
- Utilizes the electronic health record accurately and efficiently to perform the following functions:
- Patient Check-in
- Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
- Registration
- Patient Check-out (Schedule following the standard processes)
- Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
- Ensures personal workspace and patient waiting areas are neat and sanitized.
- Responsible for handling patient financial transactions
- Cash Box
- Cash Collections
- Credit/Debit card transactions
- Daily reconciliation
- Promotes the organization and assists in maintaining clinic efficiency
- Check-out patients
- Provide scheduling support for contracted providers and specialty departments
- Provide support for providers with requests and urgent needs
- Manages special patient needs upon request
- Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
- Receives and creates encounters for medical forms and delivers them to the clinical team
- Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
- Perform other duties as assigned
Minimum Qualifications:
- High School Diploma or equivalent
- At least one year of experience in related field and/or six months of Front of House experience
- One year of customer service experience
- Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
- Ability to work in a fast-paced, continually changing environment
- Ability to respond appropriately to shifting priorities
- Ability to prioritize work assignments
- Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
- Demonstrates knowledge and understanding of organizational policies and procedures
- Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
- Ability to work independently and in a team setting
- 6 months of previous HHS experience
- Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
- Certification from
- HFMA OR
- NAHAM OR
- HBI Patient Access Certification
- Experience with Electronic Health Records (EHR) – Epic experience preferred
- Understanding of medical terminology
- Experience with different payers/insurance requirements
- Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)