Client Services Manager

ViaPath

  • Denver, CO
  • Permanent
  • Full-time
  • 9 days ago
OverviewViaPath is seeking a Channel Services Manager to join our growing sales team. The selected individual will be responsible for partnering with our Channel customers to deliver excellent account management services to all customers in the Channel Partnership and HealthTech division.This is a remote based position that can be based anywhere in the Unites States with travel to client sites up to 50% of the time.Responsibilities
  • Conduct pre and post install activities for all Channel and HealthTech projects
  • Track the Channel Partner and HealthTech opportunities
  • Manage client communications, strategically and in a timely manner
  • Meet with current and future clients to conduct demos and educate clients on ViaPath products
  • Educate assigned clients and partners on ViaPath products and services to identify growth opportunities
  • Conduct client success activities to retain and build business including communicating service requirements
  • Coordinates tradeshow activities with other departments within the organization
  • Develop and report monthly Channel sales activity documentation – Sales Plays, Account Health, Financial Performance, etc.
  • Document quotes and other sales activities in SalesForce
  • Coordinate with internal and external stakeholders to maintain transparency and effective communication
  • Anticipate problems, assess, and mitigate risks and proactively provide solutions
  • Develop and deliver client reports as needed
  • Partner with Field Services team(s) to ensure overall account satisfaction
Qualifications
  • A Bachelor’s degree in Sales, Business Management, or related field is preferred; 4 years of related experience required in lieu of degree.
  • Minimum of 8 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products.
  • Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction.
  • Ability to manage multiple accounts and varied customer contacts.
  • Ability to learn and successfully demo ViaPath product offerings
  • Strong verbal and written communication skills.
  • Polished and seasoned presenter.
  • Relatable and able to carry conversations on a wide range of subjects and adapt to the environment.
  • Experience in servicing, supporting, or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level, is preferred.
  • Driven individual with ability to work independently in a competitive marketplace.
  • Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers.
  • Experience with Salesforce.com or similar CRM applications.
  • Ability to travel up to 50% monthly.
ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

ViaPath